Technology Business Systems Consultant

Wells Fargo

. Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements .

Posted 5/2/2026full-timeCharlotte • Arizona, North Carolina, Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements
Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions
Present recommendations for resolving business problems
Exercise some independent judgment when developing project budgets, project plans, and schedules
Provide information about communication between business and technology teams
Work with business user groups to provide training, handle questions, observe user needs, and document results

Requirements

What you’ll need

2+ years of Business Systems Data experience
2+ years Branch product support experience
Knowledge of Banker Connection call center systems and functionality
Experience in Genesys Business Routing Rules (BRR) and Gateway to Team Member Support routing IVR
Natural Language Understanding that uses caller “utterances” for call routing
Familiarity with Alvaria used in the Banker Connection Workforce Management team
Experience with systems such as Genesys Administrator Extension, Jabber, Interaction Console, Epicenter, Vocal Password, Electronic-Record on Demand, Customer Care Now, UiPath, Web Hogan, Virtual Assistant, Live Chat, and Official Bank Check Verification

Benefits

Comp & perks

Competitive salary
Robust benefits package
Work-life balance support
Community investment rewards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Business Systems DataBranch product supportGenesys Business Routing RulesNatural Language UnderstandingAlvariaGenesys Administrator ExtensionJabberInteraction ConsoleUiPathVirtual Assistant

Soft Skills

problem solvingindependent judgmentcommunicationtrainingdocumentation