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Wells Fargo

Senior Lead Systems Operations Engineer – Technology Major Incident Management

Wells Fargo

. Act as an advisor to senior leadership on platform support solutions .

Posted 4/30/2026full-timeCharlotte • Arizona, Iowa, North Carolina, Texas • 🇺🇸 United StatesSenior💰 $159,000 - $279,000 per yearWebsite

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Act as an advisor to senior leadership on platform support solutions
  • Lead complex initiatives providing high-level systems consultation
  • Manage strategy and resolution of unique challenges
  • Translate technology experience into engineering solutions
  • Provide vision and expertise to senior leadership
  • Maintain knowledge of industry best practices and recommend innovations
  • Engage with professionals and serve as an expert advisor
  • Provide training and mentoring to less experienced team members

Requirements

What you’ll need
  • 7+ years of Systems Engineering, Technology Architecture experience
  • 5+ years of experience in Major Incident Management and recovery strategies
  • Expertise in Major Incident Management
  • Proven leadership experience in managing large-scale technology operations
  • Excellent verbal and written communication skills
  • Strong ability to influence cross-functional teams and senior stakeholders
  • ServiceNow or incident management tools experience

Benefits

Comp & perks
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Systems EngineeringTechnology ArchitectureMajor Incident ManagementRecovery StrategiesTechnology Operations
Soft Skills
LeadershipCommunicationInfluencingMentoringAdvising