FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Senior Technology Major Incident Manager
Wells Fargo. Monitor the production support environment by interfacing with team members .
About the role
Key responsibilities & impact- Monitor the production support environment by interfacing with team members
- Resource coordination for production and performing escalations
- Drive resolution of incidents with reputational, regulatory, compliance, customer, or business impact that require an immediate coordinated response and timely communications
- Lead resolution of complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
- Partner with Incident Communicator, Platform, and Business teams in driving resolution activities
- Identify opportunities for process improvements within technical support strategies and plans
Requirements
What you’ll need- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Perform role of Resource Manager for production including resource assignment across production bridge lines, reconvene coverage, monitor the triage process and coordinate breaks and lunches
- Monitor team member work quality and ensure processes are followed
- Work with the manager for any team member coaching required
- Ensure the workforce is maintained at adequate readiness levels and the best skillset is matched with the appropriate production event
Benefits
Comp & perks- This position offers a hybrid work schedule
- Drug and Alcohol Policy: Wells Fargo maintains a drug free workplace.
- Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Systems EngineeringTechnology ArchitectureIncident ManagementTechnical SupportProcess ImprovementResource CoordinationTriage ProcessDatabase ManagementApplication SupportTechnical Issue Resolution
Soft Skills
LeadershipCommunicationTeam CoordinationCoachingProblem SolvingInterpersonal SkillsOrganizational SkillsAdaptabilityConflict ResolutionDecision Making