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Lending Operations Manager – Home Lending, Processing
Wells Fargo. Manage the activities of a Loan Production, Loan Servicing, and Commercial or Real Estate Construction Loan team responsible for loan processing, documentation, pre-closing or closing tasks, loan monitoring, loan servicing, or underwriting activities .
About the role
Key responsibilities & impact- Manage the activities of a Loan Production, Loan Servicing, and Commercial or Real Estate Construction Loan team responsible for loan processing, documentation, pre-closing or closing tasks, loan monitoring, loan servicing, or underwriting activities
- Engage stakeholders and internal partners associated with the Lending Operations functional area
- Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
- Participate in the formulation and implementation of new and revised systems, policies, and guidelines
- Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
- Make credit decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met
- Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management
- Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers
- Manage allocation of people and financial resources for Lending Operations
- Mentor and guide talent development of direct reports and assist in hiring talent
Requirements
What you’ll need- 4+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of Leadership experience
- In-depth understanding of Home Lending processes with focus on mortgage production: Origination, Applications, Processing, Underwriting, Closing, Funding
- 4+ years of experience Customer Service, Loan Administration, Collections, Sales or Transactions and Processing, or equivalent demonstrated through one or a combination of the following
- 2+ years of management or leadership experience
- Excellent spoken and written communication skills
- Willingness to work within the US hours
- Willingness to work onsite
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Loan ProcessingLoan ServicingCommercial LoanReal Estate Construction LoanUnderwritingCredit DecisionsRisk Control DevelopmentPolicy DevelopmentCustomer ServiceMortgage Production
Soft Skills
LeadershipCommunicationMentoringCollaborationStakeholder EngagementProcess ImprovementResource ManagementProblem SolvingTalent DevelopmentCustomer Service Orientation