Account Management Strategy – Business Credit Card

Wells Fargo

. Strategic leadership: Define, influence and deliver the multi-year roadmap for account management capabilities, including account servicing, card management, and credit line experiences.

Posted 4/22/2026full-timeColumbus • Arizona, North Carolina, Ohio • 🇺🇸 United StatesSeniorLead💰 $139,000 - $239,000 per yearWebsite

About the role

Key responsibilities & impact

Strategic leadership: Define, influence and deliver the multi-year roadmap for account management capabilities, including account servicing, card management, and credit line experiences.
Innovation & ideation: Source and shape high impact opportunities; establish clear problem statements and hypotheses; and test and learn plans aligned to enterprise strategies
Performance impact: Deliver measurable improvements within experiences that drive utilization and engagement.
Cross functional leadership: Independently influence and align senior stakeholders across multiple lines of businesses and facilitate complex decision making in ambiguous environments.
Program delivery: Lead end-to-end execution of initiatives and ensure initiatives meet delivery commitments while balancing speed, quality and risk.
Risk discipline & readiness: Drive accountability for initiatives, limit risk exposure, and adherence to policy requirements.
Business performance reviews: Assess strategy effectiveness using data and insights; recommend optimizations grounded in quantitative and qualitative findings

Requirements

What you’ll need

7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Proven experience leading enterprise scale account management or servicing strategies with demonstrated business impact
Exceptional strategic thinking, analytical rigor, and executive level communication skills
Strong track record delivering complex initiatives in highly matrixed, regulated environments
Experience of agile product development and partnering with Product/Tech
Successfully operating in a fast-paced environment with competing deadlines
Financial services experience, particularly in Business Credit Cards or Retail Banking strongly preferred
Experience with Risk & compliance: Adhere to enterprise risk and control standards; maintain evidence of control design/operationalization and partner through examinations, audits, and RCSA activities
Experience with Change readiness: Ensure end to end readiness (process, procedures, training, communications, monitoring) for each launch and establish post launch success criteria
Experience with matrix leadership responsibilities such as leading virtual and vendor engagements
Demonstrated ownership mindset with accountability for outcomes, not just deliverables

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategic planningaccount managementbusiness executionimplementationagile product developmentrisk managementcompliancedata analysisperformance measurementchange management

Soft Skills

strategic thinkinganalytical rigorexecutive communicationcross-functional leadershipdecision makingproblem solvingownership mindsetadaptabilityinfluencecollaboration