
Merchant Call Center Sales Specialist
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Irving • Arizona • Texas • United States
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About the role
- Selling a full suite of electronic payment solutions, including Point‑of‑Sale (POS) systems, ecommerce gateways, and mobile payment tools
- Engaging pre‑qualified inbound leads across multiple channels as well as warm outbound calls
- Assessing business needs and delivering customized merchant services proposals
- Educating customers on payment security, fraud prevention, and compliance
- Managing the customer journey from first conversation through application, onboarding, and activation
- Partnering with internal Wells Fargo teams to deliver a seamless end‑to‑end customer experience
- Supporting inbound customer and prospect calls in the Merchant Services Call Center
- Assisting with account setup across multiple platforms for a variety of industries
- Navigating multiple systems to resolve inquiries related to funding, billing, interchange, and payment operations
- Consistently meeting sales goals, service metrics, and performance expectations
Requirements
- 2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience in call center sales, financial services, or product/service‑based sales
- Merchant Services or payments industry experience
- Outbound sales or pipeline management experience
- Bilingual Spanish skills are a strong plus
- Experience supporting inbound customer service calls
- Knowledge of financial document processing, regulatory disclosures, and compliance
- Strong problem‑solving and consultative needs‑assessment skills
- Excellent verbal and written communication skills
- Comfort navigating multiple systems, CRM tools, and Microsoft Office
- A track record of meeting sales targets, KPIs, deadlines, and production goals
Benefits
- Hybrid work model: Remote Monday & Friday; in‑office Tuesday–Thursday
- Equal opportunity employer
- Accommodation for applicants with disabilities available
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Merchant ServicesPoint-of-Sale (POS) systemsecommerce gatewaysmobile payment toolsfinancial document processingregulatory disclosurescomplianceoutbound salespipeline managementsales targets
Soft Skills
problem-solvingconsultative needs-assessmentverbal communicationwritten communicationcustomer journey managementcustomer servicesales performanceinterpersonal skillsorganizational skillsadaptability