Merchant Call Center Sales Specialist

Wells Fargo

Merchant Call Center Sales Specialist at Wells Fargo engaging business customers and selling electronic payment solutions. Supporting the customer journey and meeting sales goals.

Posted 4/17/2026full-timeIrving • Arizona, Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Selling a full suite of electronic payment solutions, including Point‑of‑Sale (POS) systems, ecommerce gateways, and mobile payment tools
Engaging pre‑qualified inbound leads across multiple channels as well as warm outbound calls
Assessing business needs and delivering customized merchant services proposals
Educating customers on payment security, fraud prevention, and compliance
Managing the customer journey from first conversation through application, onboarding, and activation
Partnering with internal Wells Fargo teams to deliver a seamless end‑to‑end customer experience
Supporting inbound customer and prospect calls in the Merchant Services Call Center
Assisting with account setup across multiple platforms for a variety of industries
Navigating multiple systems to resolve inquiries related to funding, billing, interchange, and payment operations
Consistently meeting sales goals, service metrics, and performance expectations

Requirements

What you’ll need

2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience in call center sales, financial services, or product/service‑based sales
Merchant Services or payments industry experience
Outbound sales or pipeline management experience
Bilingual Spanish skills are a strong plus
Experience supporting inbound customer service calls
Knowledge of financial document processing, regulatory disclosures, and compliance
Strong problem‑solving and consultative needs‑assessment skills
Excellent verbal and written communication skills
Comfort navigating multiple systems, CRM tools, and Microsoft Office
A track record of meeting sales targets, KPIs, deadlines, and production goals

Benefits

Comp & perks

Hybrid work model: Remote Monday & Friday; in‑office Tuesday–Thursday
Equal opportunity employer
Accommodation for applicants with disabilities available

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Merchant ServicesPoint-of-Sale (POS) systemsecommerce gatewaysmobile payment toolsfinancial document processingregulatory disclosurescomplianceoutbound salespipeline managementsales targets

Soft Skills

problem-solvingconsultative needs-assessmentverbal communicationwritten communicationcustomer journey managementcustomer servicesales performanceinterpersonal skillsorganizational skillsadaptability