Wells Fargo

Merchant Call Center Sales Specialist

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: IrvingArizonaTexasUnited States

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About the role

  • Selling a full suite of electronic payment solutions, including Point‑of‑Sale (POS) systems, ecommerce gateways, and mobile payment tools
  • Engaging pre‑qualified inbound leads across multiple channels as well as warm outbound calls
  • Assessing business needs and delivering customized merchant services proposals
  • Educating customers on payment security, fraud prevention, and compliance
  • Managing the customer journey from first conversation through application, onboarding, and activation
  • Partnering with internal Wells Fargo teams to deliver a seamless end‑to‑end customer experience
  • Supporting inbound customer and prospect calls in the Merchant Services Call Center
  • Assisting with account setup across multiple platforms for a variety of industries
  • Navigating multiple systems to resolve inquiries related to funding, billing, interchange, and payment operations
  • Consistently meeting sales goals, service metrics, and performance expectations

Requirements

  • 2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Experience in call center sales, financial services, or product/service‑based sales
  • Merchant Services or payments industry experience
  • Outbound sales or pipeline management experience
  • Bilingual Spanish skills are a strong plus
  • Experience supporting inbound customer service calls
  • Knowledge of financial document processing, regulatory disclosures, and compliance
  • Strong problem‑solving and consultative needs‑assessment skills
  • Excellent verbal and written communication skills
  • Comfort navigating multiple systems, CRM tools, and Microsoft Office
  • A track record of meeting sales targets, KPIs, deadlines, and production goals
Benefits
  • Hybrid work model: Remote Monday & Friday; in‑office Tuesday–Thursday
  • Equal opportunity employer
  • Accommodation for applicants with disabilities available
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Merchant ServicesPoint-of-Sale (POS) systemsecommerce gatewaysmobile payment toolsfinancial document processingregulatory disclosurescomplianceoutbound salespipeline managementsales targets
Soft Skills
problem-solvingconsultative needs-assessmentverbal communicationwritten communicationcustomer journey managementcustomer servicesales performanceinterpersonal skillsorganizational skillsadaptability