Wells Fargo

Senior Systems Operations Manager

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: Irving • Connecticut • Texas • United States

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Salary

💰 $159,000 - $305,000 per year

Job Level

Senior

About the role

  • Provide senior-level ownership for production stability, availability, and performance across the EF/VF application portfolio.
  • Lead major incident response, crisis management, and executive-level escalations, ensuring timely resolution and clear communication.
  • Serve as the final decision authority for time‑critical risk, availability, and client‑impact decisions during production incidents and recovery events.
  • Ensure effective incident, problem, and root cause management, with sustainable remediation to prevent recurrence.
  • Accountable for remediation of regulatory findings, audit issues, and operational risk events impacting EF/VF platforms.
  • Partner with Risk, Compliance, and Internal Audit to ensure timely closure of issues and sustained control effectiveness.
  • Define and execute strategies to strengthen operational resilience, including recovery readiness, dependency management, and reduction of single-point-of-failure risks.
  • Proactively identify, assess, and mitigate operational, regulatory, and technology risks impacting EF/VF platforms.
  • Ensure adherence to SLAs, OLAs, regulatory obligations, and processing cutoffs supporting client and business commitments.
  • Define, enforce, and continuously mature production governance, change management, and control standards across EF/VF platforms.
  • Partner with application, infrastructure, security, and vendor teams to ensure safe delivery of change across complex, interdependent systems.
  • Maintain audit-ready controls, documentation, and evidence supporting internal and external regulatory reviews.
  • Define global workforce strategy, including succession planning, vendor/FTE mix, and leadership bench development to reduce systemic key‑person risk.
  • Lead and develop a globally distributed operations organization, ensuring effective handoffs and 24x7 coverage.
  • Establish clear accountability, operating standards, and performance expectations across U.S. and WFI teams.
  • Act as a senior technology operations partner to EF/VF business leaders.
  • Provide transparent, data-driven insights on platform health, risks, and incidents to senior leadership.
  • Align operational priorities with business strategy and client commitments.
  • Drive Zero‑Touch and automation‑first operations to reduce manual intervention, shorten incident resolution times, and improve early detection of platform risk.
  • Promote a culture of risk awareness, accountability, and continuous improvement across platform operations.
  • Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems.
  • Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems.
  • Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review.
  • Perform network assessments, security audits, and system enhancement consultations.
  • Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables.
  • Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area.
  • Provide implementation support for key risk initiatives.
  • Collaborate with and influence all levels of professionals, analysts, or associates.
  • Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages.
  • Manage allocation of people and financial resources for Systems Operations.
  • Develop and guide a culture of talent development to meet business objectives and strategy.

Requirements

  • 7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of management or leadership experience
  • 6+ years of experience in technology operations, production support, or platform management within large, complex enterprise environments.
  • 3+ years of senior people management experience leading global, distributed teams.
  • 5+ years of experience and strong expertise in incident, problem, and change management; operational risk; resiliency; governance; and ITIL practices for mission‑critical platforms.
  • 5+ years of experience in technology or production engineering roles supporting financial services or similarly regulated environments.
  • 3+ years of experience in modern DevOps/SRE methodologies.
  • 3+ years of experience leading high-severity incidents
  • 3+ years of experience communicating with senior and executive stakeholders.
  • 3+ years of experience with stakeholder management skills at the executive level.
Benefits
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Systems EngineeringTechnology ArchitectureIncident ManagementProblem ManagementChange ManagementOperational RiskResiliencyGovernanceITILDevOps
Soft Skills
LeadershipStakeholder ManagementCrisis ManagementCommunicationTeam DevelopmentAccountabilityRisk AwarenessCollaborationInfluencingPerformance Management