Senior Systems Operations Manager

Wells Fargo

Senior Manager in technology operations for Equipment and Vendor Finance in Commercial Banking, responsible for production support and operational risk management.

Posted 4/15/2026full-timeIrving • Connecticut, Texas • 🇺🇸 United StatesSenior💰 $159,000 - $305,000 per yearWebsite

About the role

Key responsibilities & impact

Provide senior-level ownership for production stability, availability, and performance across the EF/VF application portfolio.
Lead major incident response, crisis management, and executive-level escalations, ensuring timely resolution and clear communication.
Serve as the final decision authority for time‑critical risk, availability, and client‑impact decisions during production incidents and recovery events.
Ensure effective incident, problem, and root cause management, with sustainable remediation to prevent recurrence.
Accountable for remediation of regulatory findings, audit issues, and operational risk events impacting EF/VF platforms.
Partner with Risk, Compliance, and Internal Audit to ensure timely closure of issues and sustained control effectiveness.
Define and execute strategies to strengthen operational resilience, including recovery readiness, dependency management, and reduction of single-point-of-failure risks.
Proactively identify, assess, and mitigate operational, regulatory, and technology risks impacting EF/VF platforms.
Ensure adherence to SLAs, OLAs, regulatory obligations, and processing cutoffs supporting client and business commitments.
Define, enforce, and continuously mature production governance, change management, and control standards across EF/VF platforms.
Partner with application, infrastructure, security, and vendor teams to ensure safe delivery of change across complex, interdependent systems.
Maintain audit-ready controls, documentation, and evidence supporting internal and external regulatory reviews.
Define global workforce strategy, including succession planning, vendor/FTE mix, and leadership bench development to reduce systemic key‑person risk.
Lead and develop a globally distributed operations organization, ensuring effective handoffs and 24x7 coverage.
Establish clear accountability, operating standards, and performance expectations across U.S. and WFI teams.
Act as a senior technology operations partner to EF/VF business leaders.
Provide transparent, data-driven insights on platform health, risks, and incidents to senior leadership.
Align operational priorities with business strategy and client commitments.
Drive Zero‑Touch and automation‑first operations to reduce manual intervention, shorten incident resolution times, and improve early detection of platform risk.
Promote a culture of risk awareness, accountability, and continuous improvement across platform operations.
Manage and develop teams of analysts, associates, and less experienced managers in roles that provide technical services and support for the relevant supported systems.
Engage and influence stakeholders, internal partners, and peers in order to engineer projects, identify new products and solutions, and research solutions for existing systems.
Identify and recommend opportunities for administration and maintenance of the remote monitoring and management system, as well as the periodic system review.
Perform network assessments, security audits, and system enhancement consultations.
Determine appropriate strategy and actions of Systems Operations team to meet moderate to high risk deliverables.
Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area.
Provide implementation support for key risk initiatives.
Collaborate with and influence all levels of professionals, analysts, or associates.
Ensure the Systems Operations team communicates with customers to keep them informed of incident progress, and notify them of impending changes or agreed outages.
Manage allocation of people and financial resources for Systems Operations.
Develop and guide a culture of talent development to meet business objectives and strategy.

Requirements

What you’ll need

7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
3+ years of management or leadership experience
6+ years of experience in technology operations, production support, or platform management within large, complex enterprise environments.
3+ years of senior people management experience leading global, distributed teams.
5+ years of experience and strong expertise in incident, problem, and change management; operational risk; resiliency; governance; and ITIL practices for mission‑critical platforms.
5+ years of experience in technology or production engineering roles supporting financial services or similarly regulated environments.
3+ years of experience in modern DevOps/SRE methodologies.
3+ years of experience leading high-severity incidents
3+ years of experience communicating with senior and executive stakeholders.
3+ years of experience with stakeholder management skills at the executive level.

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Systems EngineeringTechnology ArchitectureIncident ManagementProblem ManagementChange ManagementOperational RiskResiliencyGovernanceITILDevOps

Soft Skills

LeadershipStakeholder ManagementCrisis ManagementCommunicationTeam DevelopmentAccountabilityRisk AwarenessCollaborationInfluencingPerformance Management