Wells Fargo

Lead Technology Business Systems Consultant

Wells Fargo

full-time

Posted on:

Location Type: Office

Location: Chandler • Arizona • North Carolina • United States

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Job Level

Senior

Tech Stack

ServiceNow

About the role

  • Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
  • Act as a key participant in providing strategic business solutions to companywide technology initiatives
  • Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
  • Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
  • Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
  • Lead project or systems documentation, and monitor and manage project schedules and deliverables
  • Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
  • Ensure communication and information flow between business and technology teams

Requirements

  • 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 3+ years of Service Management experience
  • Prior experience and track record working on large scale, operationally intense operational transformation initiatives across a wide range of functions, including operations and technology
  • Prior experience designing and operationalizing ITIL methodologies and reporting analytics with special attention to detail
  • ServiceNow detail knowledge, ITIL, ServiceDesk principles
  • Experience building dashboards in tools like Sharepoint or PowerBI
  • Strong understanding of agile and product management
  • Strong understanding of ServiceNow
  • A BS/BA degree or higher preferred
  • Proficiency with MS Office Suite (Excel, Word, PowerPoint, SharePoint, & Teams, and other productivity applications).
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Business Systems DataBusiness Systems DesigningService ManagementITIL methodologiesreporting analyticsdashboard buildingagileproduct managementServiceNowMS Office Suite
Soft Skills
leadershipcollaborationcommunicationproblem-solvingstrategic thinkingdecision-makingattention to detailproject management