Wells Fargo

Executive Director, Senior Product Manager – Onboarding, Servicing & Document Management Platforms

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • California • North Carolina • United States

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Salary

💰 $185,000 - $300,000 per year

Job Level

Senior

About the role

  • Own end‑to‑end product management execution across Wholesale Onboarding, Servicing, and Document Management platforms, aligned to business priorities, regulatory expectations, and enterprise standards in partnership with Digital Product Management
  • Lead product management execution of Wholesale Servicing AI‑enabled platform, including AI‑driven intake, routing, orchestration, and automation
  • Lead delivery of complex, workflow‑driven initiatives across sales and servicing spanning multiple Lines of Business
  • Engage in cross‑LOB prioritization, dependency management, and sequencing across concurrent initiatives
  • Enforce platform standards, patterns, and guardrails to ensure scalability, consistency, and control
  • Ensure enterprise‑grade controls, transparency, and traceability across end‑to‑end customer journeys
  • Identify and resolve execution risks and delivery bottlenecks; act as the senior escalation point for platform execution issues
  • Apply Agile and enterprise delivery practices to drive execution discipline and transparency
  • Lead and mentor Lead and Feature Product Owners across platforms and Lines of Business
  • Develop executive‑ready materials, status reporting, and decision support for senior leadership forums.

Requirements

  • 10+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 4+ years of management or leadership experience
  • Experience with client Onboarding, Sales & Servicing, Document Management, and Business Process Orchestration platforms
  • Proven delivery of complex, multi‑product onboarding and servicing journeys in highly regulated environments
  • Strong understanding of KYC, regulatory controls, and GPL/Markets/Lending product journeys
  • Demonstrated ability to lead execution across multiple teams and stakeholder groups
  • Advanced risk, dependency, and escalation management skills
  • Strong communication and influence skills with senior business and technology leaders
  • Ability to operate effectively in fast‑paced, highly regulated environments
  • Experience incorporating AI capabilities as part of product solutions.
Benefits
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementAI-driven intakeworkflow managementbusiness process orchestrationrisk managementdependency managementescalation managementAgile practicesdocument managementclient onboarding
Soft Skills
leadershipcommunicationinfluencementoringcross-team collaborationproblem-solvingexecution disciplinetransparencystakeholder engagementstrategic planning