Executive Director, Senior Product Manager – Onboarding, Servicing & Document Management Platforms

Wells Fargo

. Own end‑to‑end product management execution across Wholesale Onboarding, Servicing, and Document Management platforms, aligned to business priorities, regulatory expectations, and enterprise standards in partnership with Digital Product Management .

Posted 4/9/2026full-timeCharlotte • California, North Carolina • 🇺🇸 United StatesSenior💰 $185,000 - $300,000 per yearWebsite

About the role

Key responsibilities & impact

Own end‑to‑end product management execution across Wholesale Onboarding, Servicing, and Document Management platforms, aligned to business priorities, regulatory expectations, and enterprise standards in partnership with Digital Product Management
Lead product management execution of Wholesale Servicing AI‑enabled platform, including AI‑driven intake, routing, orchestration, and automation
Lead delivery of complex, workflow‑driven initiatives across sales and servicing spanning multiple Lines of Business
Engage in cross‑LOB prioritization, dependency management, and sequencing across concurrent initiatives
Enforce platform standards, patterns, and guardrails to ensure scalability, consistency, and control
Ensure enterprise‑grade controls, transparency, and traceability across end‑to‑end customer journeys
Identify and resolve execution risks and delivery bottlenecks; act as the senior escalation point for platform execution issues
Apply Agile and enterprise delivery practices to drive execution discipline and transparency
Lead and mentor Lead and Feature Product Owners across platforms and Lines of Business
Develop executive‑ready materials, status reporting, and decision support for senior leadership forums.

Requirements

What you’ll need

10+ years of Business Execution, Implementation, or Strategic Planning experience, including Management or leadership experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of management or leadership experience
Experience with client Onboarding, Sales & Servicing, Document Management, and Business Process Orchestration platforms
Proven delivery of complex, multi‑product onboarding and servicing journeys in highly regulated environments
Strong understanding of KYC, regulatory controls, and GPL/Markets/Lending product journeys
Demonstrated ability to lead execution across multiple teams and stakeholder groups
Advanced risk, dependency, and escalation management skills
Strong communication and influence skills with senior business and technology leaders
Ability to operate effectively in fast‑paced, highly regulated environments
Experience incorporating AI capabilities as part of product solutions.

Benefits

Comp & perks

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementAI-driven intakeworkflow managementbusiness process orchestrationrisk managementdependency managementescalation managementAgile practicesdocument managementclient onboarding

Soft Skills

leadershipcommunicationinfluencementoringcross-team collaborationproblem-solvingexecution disciplinetransparencystakeholder engagementstrategic planning