Manage a team of ~10 Client Service Officers and provide ongoing coaching, mentorship, and development while supporting the team with complex client requests
Act as an intermediary between the client and Wells Fargo to ensure timely execution
Focus on root cause analysis and relationship-based problem solving rather than transactional support
Partner and communicate effectively with external clients and internal stakeholders
Review team reporting and performance trends, taking decisive, action-oriented steps to drive outcomes
Act as a confident, visible leader who raises issues proactively and pushes work forward
Ensure timely completion, quality, and compliance on the team
Identify opportunities for process improvement and risk control development and adhere to all policy and regulatory requirements
Oversee a compliance monitoring program and evaluating the results, ensuring achievement of a satisfactory rating on all audits, working with business management to resolve issues, and address deficiencies
Complete all required assessments, exercises, training, and affirmations in accordance with Bank Policies and Audit requirements, including Business Continuity Planning
Make decisions and resolve issues related to work allocation and daily operations with client management
Collaborate and influence all levels of professionals including more experienced managers

Requirements

4+ years of Business Relationship Support experience, or equivalent
1+ years of leadership experience
1+ years Treasury Management Client Services Experience
2+ years’ experience supporting Complex Treasury Management Products (Ex: Electronic Commerce Services, BAI, International Wires)
Demonstrated leadership‑level expertise in international payments and cross‑border transaction management, including Foreign Exchange wires, International ACH, and SWIFT‑related investigations across the full payment lifecycle
Ability to support both operational and customer-facing needs for newer or evolving products
Demonstrated ability to support product maturity, operational readiness, and scaling as new products or services are introduced
Strong knowledge base and understanding of treasury management tools, products and services
Excellent verbal, written, and interpersonal communication skills
Strong computer skills, including Excel, MS Word and Power Point

Benefits

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Business Relationship SupportTreasury Management Client ServicesComplex Treasury Management ProductsElectronic Commerce ServicesBAIInternational WiresForeign Exchange wiresInternational ACHSWIFTprocess improvement

Soft Skills

leadershipcoachingmentorshipproblem solvingcommunicationcollaborationinfluencedecision makingrelationship managementaction-oriented