Senior Operations Processor
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Irving • North Carolina • Texas • United States
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Job Level
About the role
- Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
- Use technical expertise in the designated area and resolve escalated issues
- Provide feedback and present ideas for improving or implementing processes and customer support
- Perform complex operational and customer support initiatives within Operations functional area
- Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
- Apply technical knowledge and expertise to perform work and action requests
- Provide subject matter expertise and interpretation of procedures to staff
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Requirements
- 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience with automatic payment processing
- 2+ years of accounting experience, accounts receivable or accounts payable
- Basic Microsoft Office skills (advance)excel pivot tables
- Customer service experience preferred
- Experience in a financial operations environment
- Data entry
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Strong analytical skills with high attention to detail and accuracy
- Excellent verbal, written, and interpersonal communication skills
- Ability to independently provide summary and recommendations on operational data
Benefits
- This position offers a hybrid work schedule
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations supportautomatic payment processingaccountingaccounts receivableaccounts payabledata entryanalytical skillsMicrosoft Excelpivot tables
Soft Skills
customer serviceverbal communicationwritten communicationinterpersonal communicationattention to detailindependent judgmentcollaborationguidanceproblem-solving