Senior Operations Processor

Wells Fargo

. Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance .

Posted 4/9/2026full-timeIrving • North Carolina, Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
Use technical expertise in the designated area and resolve escalated issues
Provide feedback and present ideas for improving or implementing processes and customer support
Perform complex operational and customer support initiatives within Operations functional area
Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
Apply technical knowledge and expertise to perform work and action requests
Provide subject matter expertise and interpretation of procedures to staff
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements

What you’ll need

2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience with automatic payment processing
2+ years of accounting experience, accounts receivable or accounts payable
Basic Microsoft Office skills (advance)excel pivot tables
Customer service experience preferred
Experience in a financial operations environment
Data entry
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Ability to independently provide summary and recommendations on operational data

Benefits

Comp & perks

This position offers a hybrid work schedule

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations supportautomatic payment processingaccountingaccounts receivableaccounts payabledata entryanalytical skillsMicrosoft Excelpivot tables

Soft Skills

customer serviceverbal communicationwritten communicationinterpersonal communicationattention to detailindependent judgmentcollaborationguidanceproblem-solving