Senior Technical Alarm Group Analyst
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • Arizona • North Carolina • United States
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Job Level
About the role
- Monitor, process, and troubleshoot time-sensitive and complex life or safety, robbery, burglary, and other alarm issues that are routed to the Security Response Center in accordance with Wells Fargo security procedures
- Collaborate with other staff in Security Response Center to handle response to incidents
- Provide feedback and present ideas for improving or implementing processes and tools within Corporate Security area impact
- Perform complex security, operational, and customer support tasks
- Identify, troubleshoot, and analyze false alarm issues to reduce fines
- Lead projects, conduct training, and serve as escalation point to assist analysts
- Provide subject matter expertise and interpretation of procedures to less experienced staff
- Interact with immediate team on basic information, plus internal and external customers, Security Response Center Analysts, and vendors
Requirements
- 2+ years of private security, banking or corporate security support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Working knowledge of DMP alarm panels, Entre, SureView, Remote link programs
- Experience in dealing with team member and technical escalation of DMP
- Proficient in Microsoft Office (Word, Excel, Outlook, and MS Teams) skills
- Strong analytical skills with high attention to detail and accuracy
Benefits
- Physical presence at the assigned Security Response Center is required
- Ability to work nights, weekends, and/or holidays as needed or scheduled
- Flexibility to work in a 24/7 environment, including weekends and holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
DMP alarm panelsEntreSureViewRemote link programsMicrosoft Officeanalytical skillstroubleshootingcustomer supportprocess improvementproject management
Soft Skills
collaborationcommunicationleadershipattention to detailproblem-solvingtrainingfeedback provisionescalation managementcustomer interactionsubject matter expertise