Senior Technical Alarm Group Analyst

Wells Fargo

. Monitor, process, and troubleshoot time-sensitive and complex life or safety, robbery, burglary, and other alarm issues that are routed to the Security Response Center in accordance with Wells Fargo security procedures .

Posted 4/8/2026full-timeCharlotte • Arizona, North Carolina • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Monitor, process, and troubleshoot time-sensitive and complex life or safety, robbery, burglary, and other alarm issues that are routed to the Security Response Center in accordance with Wells Fargo security procedures
Collaborate with other staff in Security Response Center to handle response to incidents
Provide feedback and present ideas for improving or implementing processes and tools within Corporate Security area impact
Perform complex security, operational, and customer support tasks
Identify, troubleshoot, and analyze false alarm issues to reduce fines
Lead projects, conduct training, and serve as escalation point to assist analysts
Provide subject matter expertise and interpretation of procedures to less experienced staff
Interact with immediate team on basic information, plus internal and external customers, Security Response Center Analysts, and vendors

Requirements

What you’ll need

2+ years of private security, banking or corporate security support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Working knowledge of DMP alarm panels, Entre, SureView, Remote link programs
Experience in dealing with team member and technical escalation of DMP
Proficient in Microsoft Office (Word, Excel, Outlook, and MS Teams) skills
Strong analytical skills with high attention to detail and accuracy

Benefits

Comp & perks

Physical presence at the assigned Security Response Center is required
Ability to work nights, weekends, and/or holidays as needed or scheduled
Flexibility to work in a 24/7 environment, including weekends and holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

DMP alarm panelsEntreSureViewRemote link programsMicrosoft Officeanalytical skillstroubleshootingcustomer supportprocess improvementproject management

Soft Skills

collaborationcommunicationleadershipattention to detailproblem-solvingtrainingfeedback provisionescalation managementcustomer interactionsubject matter expertise