Lead Technical Program Analyst

Wells Fargo

. Architect and implement departmental demand management standards and processes using Jira Enterprise, defining how new requests are defined, captured, triaged, prioritized, and balanced against department capacity to improve transparency .

Posted 4/4/2026full-timeCharlotte • Arizona, North Carolina • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Architect and implement departmental demand management standards and processes using Jira Enterprise, defining how new requests are defined, captured, triaged, prioritized, and balanced against department capacity to improve transparency
Oversee the lifecycle of AI use cases, ensuring alignment with required control gates and processes
Collaborate with stakeholders to translate vague business needs into crisp, technical requirements and actionable user stories, while prioritizing standards and conventions that enhance operational efficiency
Develop and deliver high-stakes presentations to secure buy-in of our solutions with internal customers
Work closely with technical leads to remove blockers, manage dependencies across the enterprise, and ensure the reusable nature of our solutions is maintained through disciplined documentation
Create and enforce departmental demand management standards, methodologies, and roadmaps
Present findings and recommendations to key business stakeholders
Identify IT demand risks and opportunities, recommending appropriate optimization strategies
Drive end-to-end delivery of team initiatives using a formal agile framework

Requirements

What you’ll need

7+ years of Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of experience in business analysis, technical project management, or delivery leadership within a large-scale corporate environment
5+ years presenting to stakeholders with a portfolio of work (or proven track record) showing an ability to simplify complex technical concepts for non-technical audiences
3+ years of experience with Jira, including setting up boards, managing complex workflows, and utilizing advanced reporting/road mapping features
3+ years working in technical environments (Cloud, API Management, Data Modeling, DevOps, etc) and interfacing with technical stakeholders
Master's degree in IT or Business Administration (desired)

Benefits

Comp & perks

This position offers a hybrid work schedule
Relocation assistance is not available for this position
This position is not eligible for visa sponsorship

ATS Keywords

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Hard Skills & Tools

business analysistechnical project managementdelivery leadershipagile frameworkdata modelingAPI managementDevOpsadvanced reportingworkflow managementdemand management

Soft Skills

stakeholder collaborationpresentation skillscommunicationproblem-solvingoperational efficiencydocumentationrisk identificationoptimization strategiestranslating business needsremoving blockers

Certifications

Master's degree in ITMaster's degree in Business Administration