Wells Fargo

Claims & Recovery Product Owner

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: Chandler • Arizona • North Carolina • United States

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About the role

  • Lead or participate in product management initiatives and deliverables for product lines or services
  • Contribute to product analysis across applicable markets, conduct market research and market results-oriented analysis
  • Review and analyze marketing programs for new products or enhancements including identification of market segments, product positioning, product bundling, pricing and profitability
  • Resolve moderately complex issues and lead team to meet project goals, objectives and deliverables
  • Ensure programs adhere to compliance, privacy regulations and policies
  • Collaborate and consult with managers, analysts and project teams to ensure that goals are achieved
  • Lead projects, teams or serve as a mentor
  • Perform the Team Product Owner responsibilities as defined in the Wells Fargo Agile Playbook
  • Provide guidance to the Delivery Team through all phases of the product management life cycle from ideation to value realization.
  • Maintain, prioritize and refine the product backlog
  • Closely monitor sprint productivity against capacity and dynamically allocate work during the sprint
  • Build and maintain strong business and technology relationships
  • Act as a claims subject matter expert
  • Act as a Pega subject matter expert
  • Collaborate on projects and initiatives to identify impacts, manage and complete project tasks and milestones, providing frequent status updates
  • Clearly define and document process flows, user stories, acceptance criteria and other requirements documentation as applicable for complex functionality

Requirements

  • 4+ years of Product Management experience, product development experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ year of Pega Smart Dispute experience
  • 2 years of Credit Card, Online, ATM or ACH claims handling experience
  • Facilitation and collaboration skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives.
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Experience delivering software products using agile/scrum principles.
  • Experience with JIRA
  • Advanced problem solving and technical troubleshooting capabilities
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Ability to work effectively in virtual environment where key team members and partners are in various time zones and locations
  • Strong analytical skills with high attention to detail and accuracy.
Benefits
  • Equal opportunity employer
  • Accommodation for applicants with disabilities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Product ManagementPega Smart DisputeAgileScrumProduct DevelopmentMarket ResearchProduct AnalysisTechnical TroubleshootingProduct Backlog ManagementClaims Handling
Soft Skills
FacilitationCollaborationProblem SolvingAdaptabilityAnalytical SkillsAttention to DetailDecision-MakingMentoringCommunicationTeamwork