Wells Fargo

Head of Fraud Event Management

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • Arizona • North Carolina • United States

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Job Level

Lead

Tech Stack

Tableau

About the role

  • Activate and lead cross-functional, horizontal working teams in response to internal or external fraud risk events
  • Rapidly assess root cause, control effectiveness, financial impact, and potential customer harm to drive timely resolution
  • Lead or partner with end-to-end assessments and outcomes required by enterprise policies
  • Produce formal documentation and communications, including After Action Reviews (AARs), issue management assessments, and executive/regulator report-outs
  • Own and maintain the Fraud Core Team Event Management Playbook and associated governance, routines, and controls
  • Develop executive reporting and thematic analysis to identify trends, emerging risks, and opportunities across events
  • Build, lead, and develop a team responsible for fraud event management and root cause outcomes
  • Provide coaching and development to strengthen core competencies and foster collaboration across functions
  • Operate with a high degree of independence and sound judgment

Requirements

  • 10+ years of Business Execution, Implementation, or Strategic Planning experience
  • 4+ years of management or leadership experience
  • Demonstrated expertise leading complex, time-sensitive risk events
  • Advanced root cause analysis capability using structured methodologies (e.g., 5 Whys)
  • Process improvement experience (Lean, Six Sigma, or continuous improvement)
  • Strong analytical and technical skills, including experience aggregating and validating data and using BI/visualization tools (e.g., Tableau, Business Objects)
  • Deep knowledge of fraud risk, allegation lifecycles, operational risk events, and risk/control frameworks within financial services
  • Executive-ready communication skills with experience presenting and influencing senior leaders
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible working hours
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
root cause analysisprocess improvementLeanSix Sigmadata aggregationdata validationbusiness intelligencevisualization toolsTableauBusiness Objects
Soft Skills
leadershipcoachingcollaborationindependencesound judgmentanalytical skillscommunication skillsinfluencing skills