Own and lead multiple operational workstreams end‑to‑end—from problem identification and intake through execution, stabilization, and sustainability.
Manage the Jira ServiceDesk environment, including intake standards, triage rigor, backlog health, and ticket quality scoring.
Oversee operational intake for platform, campaign, or system issues, ensuring they are clearly defined, prioritized, and driven to closure.
Maintain strong execution discipline across support tickets, controls, and workflows, intervening early when delivery risks or control gaps appear.
Translate leadership expectations into actionable plans, milestones, and checkpoints.
Serve as the accountable owner for controls and KRIs for Marketing Services applications.
Develop procedures, maintain documentation, and lead remediation efforts for identified control gaps.
Ensure all metrics, reports, and dashboards are accurate, timely, and decision‑useful.
Challenge data quality, ownership gaps, and execution risks, driving corrective actions and process/tool improvements.
Design, maintain, and evolve ticket quality scoring models, control metrics, and operational reporting.
Provide clear, executive‑ready insights to leadership, audit partners, and cross‑functional stakeholders.
Support the Marketing Support Hub in surfacing trends related to marketing campaign performance and impediments.
Partner closely with business, technology, data, and governance teams to align on ownership, remove blockers, and drive coordinated execution.
Influence without authority through structure, clarity, and credibility.
Represent Marketing Services confidently in leadership, audit, and oversight forums.
Coach consultants on performance expectations, accountability, and operational excellence.

Requirements

5+ years of Business Execution, Implementation, or Strategic Planning experience
Experience in business execution, delivery management, and operational leadership
Strong control and risk awareness, including issue management, ownership, and remediation
Advanced analytical skills, including Excel‑based analysis, operational reporting, and metric development
Experience with process design, procedure development, and continuous improvement
Executive‑level written and verbal communication
5+ years of experience with either or all: Testing, Agile methodologies, Jira (workflows, ticketing, reporting), Marketing or marketing technology support, Modern tech stacks (cloud, microservices, APIs, DevOps), Experience supporting Marketing or Consumer Lending
Strong data‑driven decision‑making capability
Advanced skills in Microsoft Office
Experience with AI and Copilot tools

Benefits

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business executionimplementationstrategic planninganalytical skillsExcel-based analysisoperational reportingprocess designprocedure developmentcontinuous improvementdata-driven decision-making

Soft Skills

executive-level communicationinfluence without authoritycoachingproblem identificationexecution disciplinestakeholder engagementclaritycredibilityremediationrisk awareness