Wells Fargo

Contact Center Modernization Migration Lead

Wells Fargo

full-time

Posted on:

Location Type: Office

Location: Charlotte • North Carolina • Texas • United States

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Job Level

Senior

About the role

  • Lead or participate in providing technology initiatives for simple to moderately complex business problems
  • Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
  • Evaluate moderately complex business, operational, or technical challenges
  • Partner with business and technology teams to evaluate moderately complex business problems
  • Act as an internal consultant within technology and business groups
  • Collaborate and consult with business and technology teams to evaluate and resolve issues
  • Coordinate communication and information flow between business and technology teams

Requirements

  • 4+ years of Business Systems Data experience
  • Experience in Contact Center terminology
  • Knowledge of SaaS applications and connectivity patterns
  • Grounding in fundamental Computer Science principles
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Drug free workplace
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Business Systems DataSaaS applicationsComputer Science principles
Soft Skills
leadershipcollaborationconsultingcommunication