Senior Lead Systems Operations Engineer – COO Technology Incident Commander
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Irving • North Carolina • Texas • United States
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Job Level
Tech Stack
About the role
- Lead enterprise incident response for major events, serving as incident commander, coordinating cross‑functional teams, and driving timely resolution.
- Communicate incident impact, status, and outcomes to senior leadership and key stakeholders.
- Ensure adherence to incident management, risk, and escalation protocols; maintain governance and regulatory documentation.
- Drive post‑incident reviews, corrective actions, and continuous improvement of incident management processes and training.
- Advise senior leadership on complex platform support, operational strategies, and transformation initiatives.
- Lead high‑impact systems and infrastructure initiatives, translating business strategy into scalable technology solutions.
- Foster cross‑functional collaboration, mentor team members, and promote accountability, preparedness, and technical excellence.
Requirements
- 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Strong executive presence with the ability to lead, communicate with authority, and drive service restoration in high-pressure situations
- Proven experience leading or coordinating response to complex, high-impact incidents in large, matrixed organizations
- Deep understanding of the incident management lifecycle, escalation frameworks, and governance expectations
- Excellent verbal and written communication skills, able to translate complex technical or operational issues into clear, executive-level messaging
- Demonstrated ability to operate calmly, decisively, and effectively in time-sensitive environments
- Credible, influential leader with strong business and technology acumen and a track record of motivating teams across organizational boundaries
- Strategic thinker with strong problem-solving skills and a focus on proactive, practical solutions
- Experience partnering with senior and executive leaders during critical events
- Familiarity with enterprise incident severity models, crisis management, and business continuity frameworks
- Knowledge of technology incident, cyber, third-party, and operational risk domains
- Experience supporting enterprise or large-scale financial services environments
- Hands-on experience with observability, automation, and incident management tooling, reporting, and metrics (e.g., ServiceNow, PowerBI, Grafana)
Benefits
- This position offers a hybrid work schedule
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Systems EngineeringTechnology Architectureincident management lifecycleescalation frameworksgovernance expectationsobservabilityautomationincident management toolingreportingmetrics
Soft Skills
executive presenceleadershipcommunicationproblem-solvingstrategic thinkingcalmness under pressureinfluencemotivationcross-functional collaborationaccountability