Wells Fargo

Product Delivery Analyst

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: Raleigh • Arizona • North Carolina • United States

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Tech Stack

ITSMServiceNow

About the role

  • Oversee the lifecycle of CTO AI use cases, ensuring alignment with required control gates and processes
  • Partner with teams to vet proposed AI use cases, ensuring they solve real problems and avoid overlapping solutions that lead to waste
  • Track the performance and compliance of deployed AI tools to ensure the fidelity of the approved use case
  • Support prioritization of product backlog for IT Service Management tools (e.g., AI solutions, Jira Service Management, ServiceNow,)
  • Support delivery of ITSM capabilities across engineering, platform teams, and operational stakeholders
  • Support product managers in translating roadmap initiatives into executable delivery plan with stories
  • Track product delivery progress, risks, and dependencies across initiatives
  • Facilitate alignment between product management, service operations, and engineering teams
  • Contribute to continuous improvement of ITSM product capabilities and operational maturity
  • Design, maintain, and improve SharePoint sites supporting the department

Requirements

  • 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 2+ years in ITSM, Product Management, IT Operations, or equivalent experience
  • Experience in designing and maintaining SharePoint collaboration sites (building, managing permissions, and adding web parts)
  • Soft skills, particularly as multi-tasking, relationship and team building, to bring cross-functional teams together toward common goals
  • The ability to explain technical concepts to non-technical stakeholders
Benefits
  • In office expectation of 3 days per week
  • This position offers a hybrid work schedule
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Business ExecutionImplementationStrategic PlanningITSMProduct ManagementIT OperationsSharePoint designSharePoint managementAI use case performance trackingProduct delivery tracking
Soft Skills
multi-taskingrelationship buildingteam buildingcommunicationcollaborationproblem-solvingalignment facilitationrisk managementdependency managementcontinuous improvement