Lead complex initiatives to provide product & technological solutions with broad impact for cross functional businesses, product and technology teams
Act as a key participant in providing strategic business solutions to companywide product & technology initiatives
Evaluate highly complex business problems and provide subject matter knowledge proficiency for product & technology initiatives
Define and lead detailed research on business, product and technology requests to develop efficient and accurate functional requirements
Make decisions in highly complex and multifaceted situations requiring solid understanding of domain, product and technology applications, and which influence companywide product & technology solutions
Lead project or systems documentation, and monitor and manage project schedules and deliverables
Collaborate and consult with business, product and technology teams to provide comprehensive solutions for complex business problems
Ensure communication and information flow between business, product and technology teams

Requirements

5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of experience owning/driving roadmap strategy and definition
5+ years of Product Management experience
Banking/Financial services and/or contact center product/platforms
A working knowledge of Telephony IVR platforms, Five9 and Google Cloud Platform experience preferred
Experience in building and driving adoption of new tools
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Passion for customer-centric AI solutions

Benefits

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Business Systems DataBusiness Systems Designingroadmap strategyProduct ManagementTelephony IVR platformsFive9Google Cloud Platformcustomer-centric AI solutions

Soft Skills

leadershipstrategic thinkingproblem-solvingcommunicationcollaborationconsultationadvocacy