Wells Fargo

Senior Systems Operations Engineer

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: Chandler • Arizona • North Carolina • United States

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Job Level

Senior

Tech Stack

Splunk

About the role

  • Build and support enterprise‑grade RDS environments—publishing applications, tuning performance, hardening security, and driving automation for scale and reliability.
  • Collaborate with security, networking, and application teams to deliver a secure, fast, and resilient virtual app experience for our users.
  • Deploy, configure, and administer RDS Connection Broker, Gateway, Session Host, Web Access, and Licensing roles across multi‑site environments.
  • Package, publish, and maintain 50–100+ applications, ensuring proper dependencies, app compatibility, versioning, and change control.
  • Implement and optimize FSLogix profile containers; tune GPOs, logon/logoff performance, printer/redirection policies, and session resiliency.
  • Administer Windows Server (2022), DFS namespaces/replication, storage IOPS analysis, and capacity planning.
  • Tune RDP protocol, configure/load‑balance RDS gateways, and optimize for WAN/latency conditions; troubleshoot CPU/RAM, IOPS, GDI, and handle count issues.
  • Integrate with Active Directory / Entra ID, MFA, and certificates/PKI; apply OS hardening, patching, and vulnerability remediation in accordance with policy.
  • Build dashboards/alerts; analyze Event Viewer, PerfMon, and Splunk telemetry; lead incident response, root‑cause analysis (RCA), and corrective actions.
  • Develop PowerShell modules and scripts for provisioning, configuration drift detection, reporting, and operational tasks (e.g., image updates, app rollouts).
  • Design and maintain HA/DR for brokers, gateways, and dependent infrastructure; validate backups/restore and conduct failover testing.
  • Create and maintain runbooks, SOPs, diagrams, and as‑built documentation; contribute to knowledge articles for Service Desk.
  • Ensure standards, baselines, and controls are met (security benchmarks, access reviews, change management).

Requirements

  • 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 4+ years of experience with windows server operating systems
  • Hands‑on expertise with RDS roles including Connection Broker, Gateway, Session Host, Web Access, and Licensing.
  • Experience publishing and managing applications in enterprise environments.
  • Strong ability to diagnose performance issues related to CPU, RAM, IOPS, GDI objects, and handle counts.
  • Proficient with Event Viewer, Performance Monitor, and log analytics tools such as Splunk.
  • Capable of leading troubleshooting, root‑cause analysis, and remediation.
  • PowerShell scripting experience for automation, reporting, and operational efficiency.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
RDS environmentsWindows Server 2022PowerShell scriptingFSLogix profile containersRDP protocol tuningGPO tuningapplication publishingcapacity planningincident responseroot-cause analysis
Soft Skills
collaborationtroubleshootingdiagnostic skillsleadershipanalytical skills