Systems Operations Engineer
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Chandler • Arizona • Texas • United States
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About the role
- Provide system support for technical issues & initiatives related to large-scale applications, systems, databases and/or other technical products and services
- Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
- Identify opportunity for process improvements within technical support strategies and plans
- Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
- Present recommendations for resolving complex technical queries
- Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
- Work as an internal consultant regarding use of tools and processes
- Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers
- Perform initial triage for all incoming alerts, incidents, requests and questions to the Cloud Operations and Support team.
- Assist application teams and our Cloud Operations and Engineering partners by troubleshooting issues with platform alerts, onboarding, migrations to new cloud platforms, and day-to-day break-fix activities and inquiries.
- Prompt escalation for engagement with the appropriate operational support teams for critical incidents and transitioning other tickets as necessary.
- Creating and maintaining FAQs, knowledge base articles, operational runbooks, and process documentation.
- Transition of open incidents between shifts, prompt response to alerts, incidents and request queues is expected.
Requirements
- 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- One or more Cloud Certifications
- Experience with ServiceNow or another IT Service Management Tool managing tickets & issues
- Experience with JIRA, Confluence and an understanding of Agile methodology
- Application or Middleware, IIS, Java, Tomcat, or relevant Web Technologies support experience
- Some experience with one or more Cloud platforms: Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure, Pivotal Cloud Foundry (PCF)/Tanzu App Service (TAS), OpenShift (OCP)
- Some knowledge in containerization technologies/Kubernetes
- Some Linux Administration experience
- Knowledge and understanding of dashboarding/reporting tools
- Effective communication skills
- Strong technical writing skills
- Strong customer service and problem-solving skills
Benefits
- Health insurance
- Flexible work arrangements
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Systems EngineeringCloud CertificationsServiceNowJIRAConfluenceAgile methodologyApplication supportMiddlewareLinux AdministrationContainerization technologies
Soft Skills
Effective communicationTechnical writingCustomer serviceProblem-solving