Lead Process Engineer – Observe to Agent Delivery
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • North Carolina • Texas • United States
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Job Level
About the role
- Execute O2A lifecycle activities (Observe → Optimize → Analyze → Run)
- Support configuration of Observe Assistant, activity tagging, persona behavior modeling
- Work with engineering to translate observed behavior into actionable agentic features
- Track milestones, validate data quality, resolve blockers, and ensure timely delivery
- Partner with Business Sponsors, product owners, data scientists, and operations SMEs
- Conduct observation deployments across selected personas and applications
- Build behavioral and task‑level insights to support productivity improvement
- Run end‑to‑end analysis of task‑level behavior, cognitive load indicators, and exception patterns
- Work with teams to enable advanced masking, clickstream, LLM‑driven insights, and multi‑application analysis
- Support validation of call‑time analytics, multitasking behavior, mainframe activity capture
- Deploy SKAN.ai agents, configure masking, validate data capture, ensure compliance with governance and privacy requirements
- Operate and refine the SKAN Digital Twin: observe workflows, identify inefficiencies, and generate insights for optimization
- Generate structured process documentation (SOPs) for downstream automation teams
- Monitor continuous observation cycles and maintain audit/logging standards
Requirements
- 5+ years of Process Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Hands‑on experience with SKAN.ai or similar task/process mining tools
- Understanding of task mining & masking configurations
- Strong Process Design and Object Driven process modeling, including BPMN 2.0 knowledge
- Proficiency in process analytics, workflow analysis, and productivity studies
- Ability to read and interpret system logs, user‑activity capture, or desktop‑analytics outputs
- Familiarity with LLM‑driven insights and continuous observation frameworks
Benefits
- Robust benefits
- Competitive compensation
- Programs designed to help you find work-life balance and well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Process Engineeringtask miningmasking configurationsProcess DesignObject Driven process modelingBPMN 2.0process analyticsworkflow analysisproductivity studiesdata quality validation
Soft Skills
communicationcollaborationproblem-solvinganalytical thinkingtime managementattention to detailadaptabilitystakeholder engagementproject managementcritical thinking