Lead strategic discussions and decision facilitation with senior and executive leaders to drive clarity, alignment, and prioritization across ER, Conduct Management, Risk, and Technology
Prepare high‑quality materials, recommendations, and business cases to support executive decision‑making
Serve as the primary point of escalation for cross‑functional issues impacting program progress
Oversee business design for the ServiceNow case management implementation across ER and Conduct workflows
Partner with technology and product teams to ensure requirements are accurately translated, tested, and adopted
Identify process risks, gaps, and dependencies to ensure end‑to‑end continuity during transition
Lead business process design and optimization, which includes future‑state design for ER and Conduct Management processes, workflow automation, reporting, and controls
Define standardized processes that reduce operational risk and improve employee and manager experience
Develop operational readiness plans to support effective implementation
Drive execution of high‑priority initiatives that impact regulatory compliance, operational performance, and employee experience
Coordinate milestones, timelines, change impacts, and resource needs across teams

Requirements

7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Proficient in the ServiceNow application, including configuration, workflow design, and case management functionality
Strong written and verbal communication skills; proactive and confident communicator with executive presence.
Demonstrated ability to analyze, aggregate, and interpret data, translating insights into clear reports and presentations
Extensive knowledge of Employee Relations and Conduct Management processes, including case management, investigation, documentation, and risk assessment
Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), including the preparation of executive‑level presentations and data‑driven materials for senior leadership
Demonstrated ability to manage multiple competing priorities in a fast‑paced environment
Ability to collaborate and influence across stakeholder teams
Experience working with sensitive data sets and maintaining confidentiality.

Benefits

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Business ExecutionImplementationStrategic PlanningServiceNowWorkflow DesignCase ManagementData AnalysisOperational ReadinessProcess DesignRisk Assessment

Soft Skills

CommunicationExecutive PresenceProactive CommunicationData InterpretationCollaborationInfluencingPrioritizationConfidentiality ManagementProblem SolvingLeadership