Senior Technology Operations Analyst – Web and Email Security
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • Arizona • North Carolina • United States
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Job Level
About the role
- Monitor external connectivity to identify access attempts to unsanctioned or inappropriate websites
- Conduct detailed research on requested or newly discovered sites to determine their risk profile, category, and compliance impact
- Block Internet resources determined to be invalid, unsafe, malicious, or out of policy for Wells Fargo connectivity
- Serve as an intake point for inquiries related to restricted emails, blocked content, and delivery issues
- Analyze and resolve email-related exceptions while ensuring alignment with enterprise security policies
- Manage entitlements across web and email security tools, ensuring appropriate access and adherence to least-privilege principles
- Maintain and update process documentation, operational procedures, and control evidence
- Identify opportunities to strengthen existing processes, improve efficiency, and enhance overall security posture
Requirements
- 4+ years of Technology Operations experience
- Experience in information security, DLP, or web/email security technologies
- Familiarity with enterprise web filtering platforms, URL categorization, or proxy services
- Strong analytical, investigative, and problem-solving skills
- Knowledge of regulatory and compliance requirements in a large financial institution
- Ability to work in a fast-paced, operational environment with SLAs and high scrutiny
- Excellent communication skills with the ability to partner effectively across business and technology teams.
Benefits
- Hybrid work schedule
- Up to 10% travel
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
information securityDLPweb securityemail securityURL categorizationproxy servicesanalytical skillsproblem-solving skillsprocess documentationoperational procedures
Soft Skills
investigative skillscommunication skillscollaborationefficiency improvementadaptabilityattention to detailcritical thinkingtime managementteamworkcustomer service