Wells Fargo

Lead Conversational AI Implementor – Dialogflow CX

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: Charlotte • Minnesota • North Carolina • United States

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Salary

💰 $159,000 - $279,000 per year

Job Level

Senior

About the role

  • Lead a team to identify, strategize and execute highly complex Artificial Intelligence initiatives that span a line of business
  • Recommend business strategy and deliver Artificial Intelligence enabling solutions to solve business challenges
  • Define and prioritize cases, obtain the required resources and ensure the solutions deliver the intended benefits
  • Leverage Artificial Intelligence expertise to evaluate technological readiness and resources required to execute the proposed solutions
  • Make decisions to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders
  • Develop and configure conversational flows in Dialogflow CX.
  • Collaborate with Products Owners, Conversation Designers to translate scripts into functional Conversational AI agent experiences.
  • Integrate Dialogflow CX with backend systems and APIs.
  • Conduct testing and QA for conversational experiences.
  • Monitor and optimize Conversational AI agent's performance using analytics and feedback.
  • Resolve issues which may arise during development or implementation
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Requirements

  • 5+ years of Artificial Intelligence Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Experience working with Dialogflow CX.
  • Proven experience of working on Contact Center technologies, specifically support of self-service and routing solutions
  • Experience working with vendors in a CCaaS environment to build and maintain contact center experiences
  • Proven use cases that include the creation of self-service voice flows including complex product and customer needs
  • Experience in building new solutions or transforming existing contact centers to new technologies.
  • Technology and Product background that demonstrates the ability to work across a variety of teams and implementation solutions in a fast-paced, complex environment.
Benefits
  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Artificial IntelligenceDialogflow CXConversational AIAPI integrationTestingQuality AssuranceAnalyticsSelf-service solutionsContact Center technologiesVoice flow creation
Soft skills
LeadershipStrategic thinkingCollaborationProblem-solvingCommunicationDecision-makingStakeholder managementResource managementAdaptabilityConsultation