Bilingual Spanish Teller
Wells Fargo
part-time
Posted on:
Location Type: Office
Location: Houston • Texas • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Receive direction from managers and exercises judgment within defined policies and procedures
- Escalate questions and issues to more experienced roles
- Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
- Identify information and services to meet customers financial needs
Requirements
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Bilingual speaking and listening proficiency in Spanish/English
- 6+ months of experience interacting with people, demonstrated through work, military, or education
- Military experience (transitioning military service member, reserve military service member or a veteran) and currently enrolled in a college or university program
- Customer service focus with experience handling complex transactions across multiple systems
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and team members
- Experience working with others on a team to meet customer needs
- Cash handling experience
- Ability to follow policies, procedures, and regulations
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Well-organized, independent and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
- Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues
Benefits
- robust benefits
- competitive compensation
- programs designed to help you find work-life balance and well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cash handlingcustomer servicetransaction processingrisk managementfraud detectionmobile bankingoperational activitiesbank proceduresfinancial needs assessmentrelationship building
Soft skills
interpersonal skillsprofessionalismjudgmentorganizationindependenceprioritizationteam collaborationcommunicationcustomer engagementproblem-solving