Systems Operations Engineer – Technology Major Incident Management
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Chandler • Arizona, Minnesota, North Carolina, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $33 - $55 per hour
Job Level
JuniorMid-Level
About the role
- Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
- Identify opportunity for process improvements within technical support strategies and plans
- Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables
- Present recommendations for resolving complex technical queries
- Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards
- Work as an internal consultant regarding use of tools and processes
- Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers
Requirements
- 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2 + years of experience in contact centers, help desk, incident management or equivalent.
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
systems engineeringdatabase managementprogrammingdata extractionprocess improvementtechnical supportincident managementperformance analysistechnical query resolutiontechnical process controls
Soft skills
independent judgmentanalytical skillscommunicationconsultingcollaboration