Senior Lead Systems Operations Engineer – Technology Major Incident Management
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Chandler • Arizona, Minnesota, North Carolina, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $159,000 - $279,000 per year
Job Level
Senior
Tech Stack
ServiceNow
About the role
- Act as an advisor to senior leadership to develop or influence platform support solutions for highly complex business and technical needs or technology initiatives
- Lead highly complex, broad impact initiatives including provision of high-level systems consultation for the technology teams related to large scale planning of computer systems and network infrastructure for Systems Operations functional areas
- Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
- Translate advanced technology experience, in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions
- Provide vision, direction and expertise to senior leadership on implementing innovative and significant business solutions
- Maintain knowledge of industry best practices and new technologies and recommend innovations that enhance operations or provide a competitive advantage to the organization
- Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership
- Provide training and mentoring to less experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards
Requirements
- 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 5 + years of experience in Major Incident Management and recovery strategies and customer impact mitigation.
- Expertise in Major Incident Management, including executive-level oversight of recovery strategies and customer impact mitigation.
- Proven leadership experience in managing large-scale technology operations or incident management programs.
- Excellent verbal and written communication skills.
- Strong ability to influence cross-functional teams and senior stakeholders in a global enterprise environment.
- ServiceNow or incident management tools experience.
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Systems EngineeringTechnology ArchitectureMajor Incident ManagementRecovery StrategiesCustomer Impact MitigationTechnical Engineering SolutionsAnalytical ThinkingInductive ThinkingTechnical Process ControlsIncident Management
Soft skills
LeadershipCommunicationInfluencingMentoringTrainingStrategic EngagementVisionCreativityInnovationCollaboration