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• Develop and execute a comprehensive fraud prevention strategy for digital account originations across consumer and small business banking.
• Prioritize driving strong, secure growth of consumer and small business accounts by implementing measures that maximize account acquisition while maintaining rigorous fraud prevention standards.
• Serve as a key advisor to executive leadership on fraud risk posture, mitigation strategies, and regulatory implications.
• Set guidelines for compliance and risk management requirements and collaborate with stakeholders to implement key initiatives.
• Ensure fraud prevention practices align with regulatory requirements and support audits, regulatory exams, and internal risk assessments.
• Identify emerging fraud trends, typologies, and attack vectors (e.g., synthetic identity fraud, account takeovers, mule activity) and implement proactive countermeasures.
• Lead the evaluation and deployment of advanced fraud detection tools, including machine learning models, device intelligence, behavioral biometrics, and identity verification.
• Partner with data science teams to enhance real-time risk scoring and decisioning capabilities.
• Continuously refine fraud rules, thresholds, and workflows to balance risk mitigation with customer experience.
• Oversee fraud KPIs such as false positive rates, fraud loss rates, and customer friction metrics.
• Build analytical capabilities to exceed fraud reduction and operational expense goals.
• Define measurement standards and collaborate companywide to ensure consistent application and interpretation.
• Collaborate with digital products, technology, operations, compliance, and legal teams to embed fraud controls into the digital onboarding journey.
• Communicate and provide strategic consultation to senior leaders across the organization.
• Collaborate across the company to anticipate current and future needs and integrate external market factors that impact business outcomes.
• Lead a team of Analytic Consultants responsible for fraud risk analysis, reporting, and strategy development.
• Manage allocation of people and financial resources for analytics.
• Develop and guide a culture of talent development to meet business objectives and strategy.

Director of Fraud Prevention – Digital Account Originations

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