Senior Operations Processor, Global Payments – Liquidity
Wells Fargo
full-time
Posted on:
Location Type: Office
Location: Taguig City • 🇵🇭 Philippines
Visit company websiteJob Level
Senior
Tech Stack
VBA
About the role
- Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
- Use technical expertise in the designated area and resolve escalated issues
- Provide feedback and present ideas for improving or implementing processes and customer support
- Perform complex operational and customer support initiatives within Operations functional area
- Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
- Apply technical knowledge and expertise to perform work and action requests
- Provide subject matter expertise and interpretation of procedures to staff
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Requirements
- 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience in financial markets and operations, with demonstrated success in business reporting, workflow management and analytics
- Strong ability to prioritize tasks and strategize delivery and implementation of team's daily workload and project requirements
- At least (4) years' experience in Operations in a back-office setting or environment either from a Financial Services, Shared Services or BPO
- At least (4) years' experience in one or a combination of the following: Sales, Sales Support, General Banking, or Direct Client Contact
- College graduate
- Intermediate Microsoft Office skills in Word, Excel, Outlook, and PowerPoint
- Analytics, Research, MS Excel, VBA, Macros, Pivot, Controls
- Sales, Client Support and / or Quality experience, preferred
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations supportbusiness reportingworkflow managementanalyticsVBAMacrosPivotcontrols
Soft skills
prioritizationstrategic planningcollaborationproblem-solvingindependent judgment