Operations

• Manage and develop Loan Production teams responsible for loan processing, documentation, pre-closing or closing tasks
• Engage and influence stakeholders, internal partners, and peers associated with the Lending Operations functional area
• Dedication to delivering exceptional customer experiences and a commitment to excellence in all aspects of the lending product.
• Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
• Participate in the formulation and implementation of new and revised systems, policies, and guidelines
• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
• Determine appropriate strategies and actions of Lending Operations team to meet moderate to high-risk deliverables
• Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards
• Collaborate with and influence all levels of professionals, including experienced managers
• Interact with external customers throughout the conducting of loan processing
• Manage allocation of people and financial resources for Lending Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Senior Manager, Lending Operations – Business Line Ops

Manager, Patient Access – Reimbursement Operations

Deputy Director, Operations

Senior Operations Manager – Tolling

Director, IT Operations

Global Customer Operations Strategy – Experimentation Leader