Infrastructure Engineer

• Support & troubleshoot operating system, network, infrastructure and application related issues.
• Manage and optimize device provisioning workflows with Autopilot, Intune, and SCCM, analyzing system & deployment logs to identify root causes or implement corrective actions
• Support mid-scale enterprise desktop migrations on all environment such as virtual, physical and cloud.
• Collaborate with security teams to integrate endpoint protection products - CrowdStrike, Defender, Symantec Endpoint Protection and BitLocker
• Collaborate with secure network teams when issues arise with compute + VPN, proxy, and firewall-related issues impacting endpoint performance
• Assist with implementation of configure and manage device policies, conditional access, and compliance using a variety of tools including Intune, Entra and GPO
• Work with Principal and SRE engineers to monitor and analyze endpoint performance and user experience via Aternity, ThousandEyes, Prometheus, Splunk, Graph and KQL
• Assist with developing or providing input for manual or automated script creation using PowerShell, Python and Ansible
• Implement or assisting with identifying self-healing and telemetry-based alerting mechanisms for proactive issue resolution
• Collaborate with co-workers on operational support and continuous improvement initiatives for enterprise desktop and mobility platforms and implement efficient platform support strategies
• Assist in the transition of the enterprise device fleet to modern cloud-managed endpoints
• Assist with the deployment, configuration, support and lifecycle of; Windows 11 physical devices Apple macOS devices iOS and Android mobile devices Windows 365 Cloud PCs
• Ensure platform reliability, performance, and security across hybrid, remote, and in-office environments

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