Senior Lead Digital Product Manager – Core Payments Platform
Wells Fargo
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • North Carolina, Texas • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Architect and drive the strategic vision for the Core Payments Platform, aligning product capabilities with enterprise growth priorities and evolving customer needs
- Foster a high-performance culture by setting clear execution standards, promoting accountability, and removing barriers to delivery
- Leverage data-driven insights and competitive intelligence to shape product direction, validate hypotheses, and influence cross-functional decision-making
- Define and monitor success metrics to evaluate product performance, inform prioritization, and continuously optimize the platform’s value proposition
- Collaborate across business, technology, and operations to ensure alignment on product goals, delivery milestones, and customer outcomes
- Champion stakeholder engagement by communicating product strategy and progress effectively to senior leadership, partners, and cross-functional teams
- Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility
- Collaborate with and influence all levels of professionals, including senior managers
- Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in aligned department or business group
- Maintain a sharp, evolving perspective on the competitive landscape—including key players, emerging technologies, and AI adoption trends—and effectively communicate strategic implications to senior leadership
- Act as an advisor to senior leadership to develop or influence digital products, initiatives, plans, specifications, resources, and long-term goals for highly complex business and technical needs across a functional area within the Digital environment
- Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise
- Deliver solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
- Coordinate highly complex activities and guidance to others
- Provide vision, direction and expertise to senior leadership on implementing innovative and significant digital business plans, programs and initiatives which have significant impact
- Strategically engage with all levels of professionals and managers across the enterprise
- Serve as an expert advisor to leadership
- Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics
- Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer
Requirements
- 7+ years of experience within Merchant Services and payments acquiring
- 7+ years of digital product management or leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Management or leadership experience within a matrix environment
- Deep knowledge and working experience within core merchant acquiring business: settlement, funding, reconciliation, and billing process; fee-based programs; multi-currency/dynamic currency conversion; methods of payment; and payment security - fraud management, PCI, Encryption, and Tokenization
- Proven success in shaping product requirements into a sequenced roadmap of platform capabilities
- Experience with large scale transformation initiatives
- Proven ability to understand customer and end user needs and translate into delivery themes
- Experience with business analysis, eliciting use cases and requirements from business partners
- Skilled at navigating dynamic environments while orchestrating multiple concurrent delivery streams with precision and agility
- Exceptional problem solving and analytical skills with proven ability to turn findings into executable plans
- Demonstrated ability to lead and influence across all stages of the product lifecycle—from shaping vision and ideation, through solution design, execution, go-to-market readiness, and launch
- Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable implications, actions, and decisions
- Demonstrated track record of effective influencing and collaboration at all levels
- Exceptional problem solving abilities
- Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives
- Excellent written and oral communication skills with ability to clearly communicate results
Benefits
- This position offers a hybrid work schedule
- Ability to travel up to 10% of the time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital product managementbusiness analysispayment securityfraud managementPCIencryptiontokenizationsettlementfundingreconciliation
Soft skills
problem solvinganalytical skillscommunication skillscollaborationinfluencingleadershipagilitystrategic thinkingexecutioncustomer focus