Supply Chain

• Identify ways to improve tasks and processes to ensure timely completion, and offer ideas on trends, workflow, and presentation design.
• Perform moderately complex administrative, transactional, operational tasks.
• Participate in research, tracking, and data gathering related to regulations and policy.
• Perform routing analysis, track trends, and present findings.
• Receive direction from manager and escalate questions and issues to more experienced individuals.
• Interact with peers, team, risk, compliance, company stakeholders and manager.
• Responsible for resolution of internal customer and vendor questions around Internal Commercial Card (ICCard), Global Corporate Travel, Concur, Procurement, Financial Advisor Expense Management Programs and Global Accounts Payable along with any new coverage departments.
• Research AP invoices and payments along with providing high level guidance on how to access PeopleSoft tools across the procure to pay department.
• Answer inbound calls for the Solution Center phone lines and make necessary outbound calls while simultaneously documenting all call activity using the provided online tools (CSMS).
• Respond to queries through the Teams shared mailboxes within the service level agreement timeframe.
• Inform and demonstrate based on new or enhanced services and/or procedural changes.
• Other duties as assigned by management.

Customer Resolution Representative – Supply Chain Management

Senior Supply Chain System Integrity SME

Senior Supply Chain Planning, Asset Management Subject Matter Expert

Supply Chain Manager

Demand Planner

Manager, Procurement Category Management – Supply Chain & Operations Consulting