Wells Fargo

Customer Resolution Representative – Supply Chain Management

Wells Fargo

full-time

Posted on:

Location Type: Hybrid

Location: Chandler • Arizona, North Carolina • 🇺🇸 United States

Visit company website
AI Apply
Apply

Job Level

JuniorMid-Level

About the role

  • Identify ways to improve tasks and processes to ensure timely completion, and offer ideas on trends, workflow, and presentation design.
  • Perform moderately complex administrative, transactional, operational tasks.
  • Participate in research, tracking, and data gathering related to regulations and policy.
  • Perform routing analysis, track trends, and present findings.
  • Receive direction from manager and escalate questions and issues to more experienced individuals.
  • Interact with peers, team, risk, compliance, company stakeholders and manager.
  • Responsible for resolution of internal customer and vendor questions around Internal Commercial Card (ICCard), Global Corporate Travel, Concur, Procurement, Financial Advisor Expense Management Programs and Global Accounts Payable along with any new coverage departments.
  • Research AP invoices and payments along with providing high level guidance on how to access PeopleSoft tools across the procure to pay department.
  • Answer inbound calls for the Solution Center phone lines and make necessary outbound calls while simultaneously documenting all call activity using the provided online tools (CSMS).
  • Respond to queries through the Teams shared mailboxes within the service level agreement timeframe.
  • Inform and demonstrate based on new or enhanced services and/or procedural changes.
  • Other duties as assigned by management.

Requirements

  • 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 1+ Years of Internal Corporate Card experience
  • 2+ Years of call center customer service experience in the financial services industry
  • 2+ Years of Accounts Payable experience
  • 2+ Years of PeopleSoft experience
  • Ariba Experience
  • Ability to work in a fast-paced environment handling incoming phone calls and completing an electronic log for proper documentation regarding each call worked.
  • Ability to complete necessary research to address incoming calls that require a deeper review.
  • Excellent verbal, written, and interpersonal communication skills.
  • Outstanding problem-solving skills
Benefits
  • drug free workplace
  • equal opportunity employer
  • accommodation for applicants with disabilities available upon request

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Accounts PayableInternal Corporate CardPeopleSoftAribacall center customer servicetransactional tasksdata gatheringrouting analysisworkflow improvementpresentation design
Soft skills
verbal communicationwritten communicationinterpersonal communicationproblem-solvingorganizational skillsability to work in fast-paced environmentresearch skillsteam collaborationcustomer serviceescalation management
RTX

Senior Analyst, Supply Chain Management

RTX
Seniorfull-time$66k–$130k / yearArizona, Texas · 🇺🇸 United States
Posted: 17 hours agoSource: globalhr.wd5.myworkdayjobs.com
Clarkston Consulting

Senior Supply Chain Consultant

Clarkston Consulting
Seniorfull-timeNorth Carolina · 🇺🇸 United States
Posted: 2 days agoSource: apply.workable.com
MSD

Associate Director, Supply Chain Management

MSD
Senior · Leadfull-time$127k–$199k / yearNew Jersey, North Carolina, Pennsylvania · 🇺🇸 United States
Posted: 9 days agoSource: msd.wd5.myworkdayjobs.com
Celestica

Director, Strategic Supply Chain Management

Celestica
Leadfull-timeArizona, California, Massachusetts, Minnesota, New Hampshire, Oregon, Pennsylvania, Texas · 🇺🇸 United States
Posted: 13 days agoSource: careers.celestica.com