Wells Fargo

Fraud & Claims Operations Manager

Wells Fargo

full-time

Posted on:

Location Type: Office

Location: Chandler • Arizona, Texas • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Manage and develop a team of analysts engaged in fraud and claims investigations
  • Oversee the review of complex complaints and escalated cases, ensuring timely and accurate resolution aligned with regulatory and internal standards
  • Identify and recommend opportunities for procedural enhancements, control implementation, and trend analysis to proactively detect, prevent, investigate, and recover fraud and claims activity
  • Make informed decisions and resolve issues to meet business objectives and support customer trust
  • Interpret and develop data and reports on emerging risks in the fraud environment to inform policy and procedural updates that improve efficiency and customer service
  • Collaborate and consult with customers, vendors, and internal functional areas to resolve escalated issues and improve complaint handling processes
  • Partner directly with fraud and claims leadership to develop and implement policies that support Wells Fargo’s strategic goals
  • Manage the allocation of people and financial resources to support operational needs and drive performance
  • Mentor and guide the talent development of direct reports, and assist in hiring and onboarding new team members

Requirements

  • 4+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience
  • 2+ years Leadership experience
  • 4+ years of experience in operations, fraud, claims, or complaint resolution (desired)
  • 2+ years of leadership experience, including managing teams and driving performance (desired)
  • Strong analytical skills with the ability to interpret data and identify actionable trends (desired)
  • Experience communicating with and presenting to executive leaders (desired)
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate across teams (desired)
  • Experience working in a regulated environment with a focus on risk mitigation and customer experience (desired)
  • Experience in financial services or banking operations (desired)
  • Familiarity with Wells Fargo systems, policies, and regulatory requirements (desired)
  • Proven ability to lead cross-functional initiatives and drive continuous improvement (desired)
Benefits
  • Equal opportunity employer
  • Accommodation for applicants with disabilities available upon request
  • Drug-free workplace policy

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Fraud Claim InvestigationsRisk ManagementComplianceData AnalysisTrend AnalysisComplaint ResolutionPolicy DevelopmentOperational ManagementFinancial Resource AllocationPerformance Management
Soft skills
LeadershipAnalytical SkillsCommunication SkillsInterpersonal SkillsCollaborationInfluencingMentoringProblem SolvingDecision MakingCustomer Trust