Act as an advisor to leadership to develop or influence applications, network, information security, database, operating systems, or web technologies for highly complex business and technical needs across multiple groups
Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
Translate advanced technology experience, an in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions
Provide vision, direction and expertise to leadership on implementing innovative and significant business solutions
Maintain knowledge of industry best practices and new technologies and recommends innovations that enhance operations or provide a competitive advantage to the organization
Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership
Drive a common intake process, ensuring consistent and transparent engagement across product and infrastructure teams
Lead quarterly planning and prioritization, aligning delivery goals with strategic business and technology outcomes
Facilitate pod-level goal setting, alignment, and execution, ensuring delivery accountability and performance tracking
Engage cross-functionally with CTO, Operations, and customer/LOB partners to support product delivery and infrastructure modernization
Host and support office hours to promote customer adoption, engagement, and success
Manage and evolve a customer-facing site for roadmaps, user guides, release planning, and communications
Champion hybrid cloud transformation and automation of infrastructure provisioning, aligning with modernization initiatives
Support customer onboarding and enablement through proactive engagement and feedback loops
Requirements
7+ years of Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Proven experience in service delivery leadership, especially within infrastructure or hybrid cloud environments
Strong understanding of modern infrastructure provisioning, automation frameworks, and cloud-native technologies
Experience in product-aligned delivery models, including Agile, DevOps, and pod-based structures
Demonstrated ability to manage customer engagement platforms, including roadmap communication and release planning
Excellent stakeholder management and cross-functional collaboration skills
Familiarity with enterprise planning cycles, prioritization frameworks, and intake governance
Ability to translate technical strategy into customer-centric delivery outcomes
Experience with infrastructure modernization initiatives, including hybrid cloud and automation
Benefits
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.