Branch Operations Coordinator
Wells Fargo
full-time
Posted on:
Location Type: Office
Location: Bartonville • Texas • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Support the Branch manager in operational tasks and scheduling
- Resolve issues related to daily operations of the teller line, under direction of regional banking management
- Support customers and employees in resolving or escalating concerns or complaints
- Receive guidance from managers and exercise judgment within defined policies and procedures
- Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
- Identify information and services to meet customers financial needs
- Motivate a diverse team to achieve full potential and meet established business objectives
Requirements
- 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and employees
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Cash handling experience
- Well-organized, independent and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
- Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
- Knowledge and understanding of retail compliance controls, risk management, and loss prevention
- Motivate others to achieve full potential and meet established business objectives
Benefits
- Robust benefits
- Competitive compensation
- Programs designed to help you find work-life balance and well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceissue resolutioncash handlingrisk managementloss preventionretail compliancebank proceduresdigital solutionsmobile bankingtransaction processing
Soft skills
communicationrelationship buildingjudgmentorganizationindependenceprioritizationintegrityprofessionalismmotivationproblem-solving