Client Success Manager
WellNow Urgent Care
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $90,000 per year
Job Level
JuniorMid-Level
About the role
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of people.
- Setup & maintain employer account billing details and special pricing
- Build and maintain rapport with employers by delivering excellent customer service via phone and email
- Review past due accounts and reach out to the employers to inquire/collect on balance due
- Research and resolve employer disputes and billing discrepancies, provide feedback to leadership to resolve underlying issue
- Review services rendered and code the visit accordingly, ensuring accurate authorization, registration and codes permitted per employer
- Research and resolve payment discrepancies and provide feedback to leadership to avoid similar issues
- Assist to maintain accurate and organized files on billing guidelines for employers for applicable services rendered
- Make suggestions for process and policy improvements to leadership, reporting any problem or issue immediately.
- Promotes teamwork by keeping others informed, participating effectively in group decision making, working to accomplish team objectives and projects and soliciting feedback about one’s effectiveness as a team member.
- Assists in overall departmental duties and projects and performs other duties as assigned.
- Regular and predictable attendance is an essential function of the job.
Requirements
- College degree is preferred
- 2 years experience with Accounts Receivable responsibilities in HealthCare environment
- 1 year experience in Employer Services or Roster Billing for healthcare services
- Experience working in a fast paced, high volume, customer driven environment
- Demonstrable use of MS Office products (Word, Outlook, Excel, PowerPoint) is required
- Excellent written & oral business communications
- Demonstrated ability to perform duties & meet deadlines under pressure with a high accuracy level
- Ability to perform duties independently under minimal supervision
- Ability to create, compose, and edit written materials
- Skilled in organizing and establishing priorities
- Must be detail-oriented and well organized.
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) savings plan with match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Accounts ReceivableEmployer ServicesRoster BillingBilling DiscrepanciesAuthorizationRegistrationCodingProcess ImprovementCustomer Service
Soft skills
Interpersonal SkillsCommunication SkillsTeamworkOrganizational SkillsAttention to DetailProblem SolvingTime ManagementIndependenceAdaptability
Certifications
College Degree