Customer Account Sales Manager

WellnessLiving

Customer Account Sales Manager leading customer growth efforts and coaching teams at WellnessLiving. Boosting customer relationships and driving measurable account growth in a hybrid work setup.

Posted 6/19/2026full-timeThornhill • 🇨🇦 CanadaMid-LevelSenior💰 CA$80,000 - CA$90,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the Customer Growth team to meet or exceed sales, retention, adoption, and customer growth targets
Build and maintain strong relationships with existing WellnessLiving customers, with a focus on increasing product utilization, service adoption, and long-term account value
Coach, mentor, train, and develop team members through regular feedback, performance reviews, and clear accountability
Monitor team activity, pipeline, KPIs, and performance trends to identify risks, opportunities, and areas for improvement
Develop and implement sales, retention, and customer growth processes that improve team efficiency and customer outcomes
Create and maintain reporting that provides clear visibility into outbound activity, retention performance, adoption trends, and team results
Establish standards for service levels, call handling, customer engagement, and performance monitoring
Capture and analyze customer insights to identify churn risks, expansion opportunities, and ways to improve the overall customer experience
Partner closely with Sales leadership, Onboarding, and other cross-functional teams to improve communication, reduce churn, and identify opportunities for customer growth
Facilitate regular team meetings to review goals, progress, priorities, challenges, and action plans
Foster a positive, accountable, and high-performance team culture that supports employee engagement, customer success, and business growth

Requirements

What you’ll need

3+ years of sales leadership experience, preferably in a SaaS, account management, customer growth, or recurring-revenue environment
Proven track record of meeting or exceeding sales, retention, adoption, expansion, or customer growth targets
Experience leading, coaching, and developing sales or account management teams through clear goals, regular feedback, and performance accountability
Strong understanding of customer lifecycle management, including product adoption, churn prevention, retention, and account growth
Ability to build strong customer relationships and identify opportunities to increase utilization, satisfaction, and long-term value
Strong analytical skills, with experience using KPIs, reporting, and performance data to identify trends and drive improvement
Experience improving sales, retention, or customer growth processes to increase team efficiency and customer outcomes
Excellent communication and collaboration skills, with the ability to work effectively across Sales, Onboarding, Customer Success, and other cross-functional teams

Benefits

Comp & perks

Competitive salary, vacation, and benefits package
Hybrid work environment with opportunities for career growth and development
Work in a culture that values creativity, collaboration, and continuous learning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales leadershipcustomer lifecycle managementKPI analysisperformance reportingprocess improvementcustomer retentionproduct adoptionaccount growthchurn preventiondata analysis

Soft Skills

coachingmentoringteam developmentrelationship buildingcommunicationcollaborationaccountabilityanalytical thinkingproblem-solvingemployee engagement