Onboarding Specialist

• Lead clients through a seamless onboarding journey, ensuring timelines are met and expectations are exceeded
• Deliver personalized online product training tailored to the client’s business needs, empowering them to confidently use WellnessLiving in their day-to-day operations
• Build strong relationships with customers by providing proactive communication and clear progress updates
• Collaborate with cross-functional teams to resolve onboarding challenges and continuously improve the client experience
• Manage support tickets and issues with urgency, always maintaining a solutions-first mindset
• Coordinate efforts to transition customers smoothly from previous systems or to new implementations
• Uphold a high level of professionalism and embody the core values of WellnessLiving, ensuring a positive and impactful experience for all customers

Onboarding Specialist

Client Onboarding Specialist

Customer Onboarding Senior Specialist

Customer Onboarding Specialist