Manager, Existing Accounts Sales
WellnessLiving
full-time
Posted on:
Location Type: Hybrid
Location: Thornhill • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Meet or exceed the sales & retention goals for the customer account team
- Develop and maintain lasting relationships with existing WellnessLiving customers, improve client utilization and product/service adoption rates
- Motivate, coach and mentor the sales team while managing and training the team
- Observe, monitor, track performance and conduct performance reviews for the team
- Analyze and interpret metrics and develop plans and training for improvements accordingly
- Continually assess sales and support process and document/implement changes for success
- Review and develop effective reporting to motivate staff and monitor performance and results
- Leading by example, develop and preserve an energetic, highly effective culture that inspires employee engagement, effective processes and subsequently surpasses even the most aggressive stakeholder expectations
- Establish standards for service levels, call handling, and performance monitoring measures
- Create processes to capture, analyze, leverage and share customer insights in order to improve overall customer experience
- Collaborate with other sales management to craft solutions to meet customer needs
- Continue to improve and implement program guidelines and processes
- Generate and implement on-going reporting to track outbound activity and continuously improve KPIs
- Work closely with the Onboarding department to bridge gaps in communication, identify reasons for churn and forecast opportunities for retaining customers/closing sales
- Facilitate frequent team meetings to discuss team goals and targets, and communication meeting outcomes with Sales management.
Requirements
- Demonstrated success in achieving or exceeding sales and retention goals
- At least 3 years' experience in a sales leadership role, preferably in a SaaS environment
- Ability to develop lasting relationships with customers and enhance product/service adoption
- Strong communication skills for effective team communication and hands-on leadership
- Analytical skills to track team performance and conduct reviews
- Experience in assessing and implementing changes for improved Customer Sales processes
- Proficient in developing reporting systems to monitor team performance and KPIs.
Benefits
- Competitive salary, vacation, and benefits package
- Hybrid/remote work environment with opportunities for career growth and development
- Work in a culture that values creativity, collaboration, and continuous learning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales leadershipcustomer retentionperformance analysisreporting systemsKPI monitoringSaaS environmentcustomer insightsprocess improvementteam performance reviewsproduct/service adoption
Soft skills
relationship buildingcoachingmentoringcommunicationmotivational leadershipteam collaborationanalytical thinkingemployee engagementorganizational skillsproblem-solving