Customer Account Sales Manager
WellnessLiving
full-time
Posted on:
Location Type: Hybrid
Location: Thornhill • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Meet or exceed the sales & retention goals for the customer account team.
- Develop and maintain lasting relationships with existing WellnessLiving customers, improve client utilization and product/service adoption rates.
- Motivate, coach and mentor the sales team while managing and training the team.
- Observe, monitor, track performance and conduct performance reviews for the team.
- Analyze and interpret metrics and develop plans and training for improvements accordingly.
- Continually assess sales and support process and document/implement changes for success.
- Review and develop effective reporting to motivate staff and monitor performance and results.
- Leading by example, develop and preserve an energetic, highly effective culture that inspires employee engagement, effective processes and subsequently surpasses even the most aggressive stakeholder expectations.
- Establish standards for service levels, call handling, and performance monitoring measures.
- Create processes to capture, analyze, leverage and share customer insights in order to improve overall customer experience.
- Collaborate with other sales management to craft solutions to meet customer needs.
- Continue to improve and implement program guidelines and processes.
- Generate and implement on-going reporting to track outbound activity and continuously improve KPIs.
- Work closely with the Onboarding department to bridge gaps in communication, identify reasons for churn and forecast opportunities for retaining customers/closing sales.
- Facilitate frequent team meetings to discuss team goals and targets, and communication meeting outcomes with Sales management.
Requirements
- Demonstrated success in achieving or exceeding sales and retention goals.
- At least 3 years' experience in a sales leadership role, preferably in a SaaS environment.
- Ability to develop lasting relationships with customers and enhance product/service adoption.
- Strong communication skills for effective team communication and hands-on leadership.
- Analytical skills to track team performance and conduct reviews.
- Experience in assessing and implementing changes for improved Customer Growth processes.
- Proficient in developing reporting systems to monitor team performance and KPIs.
Benefits
- Competitive salary
- Vacation
- Hybrid/remote work environment
- Opportunities for career growth and development
- Work in a culture that values creativity, collaboration, and continuous learning
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales leadershipcustomer retentionperformance analysisreporting systemsKPI monitoringSaaScustomer growth processesproduct adoptionteam trainingperformance reviews
Soft skills
relationship buildingcommunicationcoachingmentoringmotivational leadershipanalytical thinkingteam collaborationemployee engagementprocess improvementgoal setting