Senior Manager, Experience Strategy – Implementation

Wellist

Senior Manager overseeing implementation strategies for Fortune 1000 clients at Wellist. Driving personalized activation and optimizing client program launches with measurable ROI.

Posted 4/29/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary lead for new client deployments—owning everything from kickoff to launch.
Build tailored implementation plans that align with each employer’s workforce needs, benefits portfolio, and engagement goals.
Partner closely with internal stakeholders (Support, Product, Directory, and Activation) to ensure coordinated execution.
Track project milestones and dependencies, manage risks, and keep timelines on track with precision.
Design platform configurations and directory customization plans that reflect each client’s brand, culture, and priorities.
Lead discovery conversations to understand workforce challenges and translate those into actionable solutions.
Collaborate with client stakeholders to develop launch campaigns, email communications, and internal engagement strategies.
Implement and refine activation tactics—such as segmented outreach, referral prompts, and tailored content—to drive user adoption.
Analyze client performance data and user feedback to identify early wins and opportunities for improvement.
Serve as a strategic advisor to HR and Benefits leaders—ensuring that each program delivers value and exceeds expectations.
Codify implementation workflows, toolkits, and playbooks to support future scale.
Define and track key success metrics (e.g., time to launch, adoption rates, satisfaction scores).
Contribute to Wellist’s implementation framework and play a key role in growing our client success function.

Requirements

What you’ll need

5+ years of experience in client implementation, consulting, or program management
Proven ability to lead complex, cross-functional projects with tight timelines and high stakes
Experience navigating enterprise client relationships and driving strategic alignment with senior executives
A process mindset—you don’t just get things done; you make it easier to get them done again
Comfort in high-growth, resource-constrained environments where speed and adaptability matter
Strong communication and stakeholder management skills—written, verbal, and interpersonal
Experience in HR Tech, workforce transformation, or digital health strongly preferred
Master’s degree in Business or related field a plus
Willingness to travel 20–30% as needed

Benefits

Comp & perks

Excellent medical, dental, and life insurance
Generous PTO
Parental leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client implementationprogram managementproject managementdata analysisplatform configurationworkflow designperformance metrics trackingactivation tactics implementationemail communication strategiesengagement strategy development

Soft Skills

leadershipstakeholder managementcommunicationinterpersonal skillsstrategic advisingadaptabilityprocess improvement mindsetcollaborationproblem-solvingrisk management

Certifications

Master's degree in Business