Intake and Reporting Manager

WellHive

Project Manager overseeing the intake and reporting of federal health solution implementations. Leading stakeholder coordination, requirements management, and driving continuous customer success through process optimization.

Posted 4/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage the intake pipeline for solution requests, including triaging change requests, gathering and documenting requirements, and maintaining the Jira backlog with tentative RICE (Reach, Impact, Confidence, Effort) scores to support prioritization decisions
Coordinate intake meetings between end users, customer stakeholders, and development teams to elicit, clarify, and validate requirements before work is scoped or committed
Manage program/project activities including scope, requirements, timelines, and communication plans with customer success metrics as the primary success criteria
Conduct business process analysis and workflow mapping to identify inefficiencies, document current-state and future-state processes, and ensure solutions are designed to optimize real operational workflows
Deliver customer-centric implementations that prioritize user adoption, satisfaction, and business impact over traditional project metrics alone
Provide continuous improvements to WellHive implementation and intake processes based on customer feedback, process analysis, and success outcomes
Facilitate strong customer relationships through regular check-ins, feedback sessions, and strategic alignment meetings
Provide transparent progress reporting focused on customer success milestones and value delivery
Support organizational governance with a customer success lens and change management strategies that drive adoption
Work collaboratively with third-party vendors and subcontractors
Conduct follow-up actions needed to resolve critical issues impacting work streams and program deliverables
Conduct and facilitate issue resolution meetings and sessions needed to mitigate or resolve project issues and risks
Prepare detailed reports and summaries specific to time reporting, project estimates, and reconciliation as needed
Effectively apply PM methodology and enforce project standards

Requirements

What you’ll need

Bachelor’s Degree and 5+ years of experience in Project Management or equivalent management experience
Experience with intake and backlog management tools (Jira or similar), including requirements gathering, change request workflows, and prioritization frameworks such as RICE
Familiarity with business process engineering, workflow analysis, or process improvement methodologies (Lean, Six Sigma, or similar)
Experience working with the Department of Veterans Affairs is a plus
Ability to perform at a high level of effectiveness in a fast-paced environment, managing multiple competing priorities simultaneously
Ability to work with program/project sponsors, executive sponsors, supervisors, and other team members to promote a harmonious work environment
Successful experience managing matrix and cross-functional teams
Vendor management experience
Excellent problem-solving and conflict resolution skills
Excellent communication skills, both written and verbal.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account WellHive Website LinkedIn All Job Openings 11 - 50 employees Founded 2017 ⚕️ Healthcare Insurance 💳 Fintech ☁️ SaaS Healthcare Insurance
Fintech
SaaS WellHive is the first and only platform designed to address the challenges of navigating patient care across both system and organizational boundaries, bridging together commercial and federal healthcare. WellHive combines a patient-first mentality with modern, adaptable technology to transform the healthcare experience by offering comprehensive scheduling solutions that facilitate better access to care for patients. Their innovative services include referral-based scheduling, access centers, and patient self-scheduling technology, all aimed at improving patient engagement and reducing administrative burdens in healthcare systems. Intake and Reporting Manager 🔥 17 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage the intake pipeline for solution requests, including triaging change requests, gathering and documenting requirements, and maintaining the Jira backlog with tentative RICE (Reach, Impact, Confidence, Effort) scores to support prioritization decisions
Coordinate intake meetings between end users, customer stakeholders, and development teams to elicit, clarify, and validate requirements before work is scoped or committed
Manage program/project activities including scope, requirements, timelines, and communication plans with customer success metrics as the primary success criteria
Conduct business process analysis and workflow mapping to identify inefficiencies, document current-state and future-state processes, and ensure solutions are designed to optimize real operational workflows
Deliver customer-centric implementations that prioritize user adoption, satisfaction, and business impact over traditional project metrics alone
Provide continuous improvements to WellHive implementation and intake processes based on customer feedback, process analysis, and success outcomes
Facilitate strong customer relationships through regular check-ins, feedback sessions, and strategic alignment meetings
Provide transparent progress reporting focused on customer success milestones and value delivery
Support organizational governance with a customer success lens and change management strategies that drive adoption
Work collaboratively with third-party vendors and subcontractors
Conduct follow-up actions needed to resolve critical issues impacting work streams and program deliverables
Conduct and facilitate issue resolution meetings and sessions needed to mitigate or resolve project issues and risks
Prepare detailed reports and summaries specific to time reporting, project estimates, and reconciliation as needed
Effectively apply PM methodology and enforce project standards 🎯 Requirements
Bachelor’s Degree and 5+ years of experience in Project Management or equivalent management experience
Experience with intake and backlog management tools (Jira or similar), including requirements gathering, change request workflows, and prioritization frameworks such as RICE
Familiarity with business process engineering, workflow analysis, or process improvement methodologies (Lean, Six Sigma, or similar)
Experience working with the Department of Veterans Affairs is a plus
Ability to perform at a high level of effectiveness in a fast-paced environment, managing multiple competing priorities simultaneously
Ability to work with program/project sponsors, executive sponsors, supervisors, and other team members to promote a harmonious work environment
Successful experience managing matrix and cross-functional teams
Vendor management experience
Excellent problem-solving and conflict resolution skills
Excellent communication skills, both written and verbal. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Regional EH&S Manager 🔥 22 minutes ago Jones Lang LaSalle Americas, Inc. 10,000+ employees Website LinkedIn All Job Openings EH&S Manager at JLL developing high-performance Environmental, Health and Safety solutions. Overseeing compliance, training, and safety strategies for facilities and distribution centers. 🇺🇸 United States – Remote 💵 $110k - $121k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Senior Facility Manager 🔥 22 minutes ago Jones Lang LaSalle Americas, Inc. 10,000+ employees Website LinkedIn All Job Openings Facility Manager managing operations and tenant relations for assigned buildings in commercial real estate. Ensuring compliance with policies, budgets, and staff development while leading a management team. 🇺🇸 United States – Remote 💵 $90k - $120k / year ⏰ Full Time 🟠 Senior 👔 Manager Real Estate Lease Manager – Commercial Portfolio 🔥 27 minutes ago Diamond Braces Orthodontist: Braces & Invisalign 201 - 500 👥 B2C 🧘 Wellness Website LinkedIn All Job Openings Real Estate Lease Manager managing a multi-location commercial lease portfolio across NY, NJ, and CT. Tracking lease obligations and resolving landlord compliance issues in a fully remote environment. 🇺🇸 United States – Remote 💵 $70k - $95k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Manager – Career Technical Education 🔥 33 minutes ago Connections Academy 1001 - 5000 📚 Education Website LinkedIn All Job Openings Manager of Career Technical Education overseeing CTE programs at Alabama Connections Academy. Responsible for compliance, program quality, teacher support, and industry partnerships. 🇺🇸 United States – Remote 💰 $200k Grant - Connections Academy on 2023-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Case Manager – Rare Disease, TEPEZZA 🔥 59 minutes ago Amgen 10,000+ employees 🧬 Biotechnology 💊 Pharmaceuticals 🔬 Science Website LinkedIn All Job Openings Case Manager managing patient service issues and insurance interactions at Amgen. Collaborating with healthcare professionals to facilitate therapy access through effective case management. 🇺🇸 United States – Remote 💵 $81.9k - $110.7k / year 💰 $28.5G Post-IPO Debt on 2022-12 ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager 🦅 H1B Visa Sponsor View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

project managementrequirements gatheringbusiness process analysisworkflow mappingchange request workflowsprioritization frameworksLeanSix Sigmavendor managementPM methodology

Soft Skills

problem-solvingconflict resolutioncommunicationcollaborationcustomer relationship managementadaptabilityorganizational skillsstakeholder engagementteam managementstrategic alignment

Certifications

Bachelor’s DegreeProject Management Professional (PMP)Lean CertificationSix Sigma Certification