Veterinary Receptionist

WellHaven Pet Health

Veterinary Receptionist converting client calls into appointments for WellHaven Pet Health’s veterinary hospitals. Managing reception, payments, patient records, and client education onsite.

Posted 8/25/2026full-timeColumbia Heights • Minnesota • 🇺🇸 United StatesJunior💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to convert client calls into scheduled appointments while maintaining accurate patient documentation. Proficient in using computer software systems and capable of multitasking in a fast-paced veterinary environment.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingVeterinary KnowledgeEffective Communication SkillsMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing 40+ WpmBasic Veterinary Technical SkillsPatient Intake and DischargeCashier DutiesMedical Chart Maintenance

Soft Skills

Empathetic ToneCalm Under PressureFlexibility with SchedulesProactive Problem SolvingClient Education Facilitation

Tools & Technologies

PIMsScheduling SystemsMS Office ProductsEmail Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Veterinary ExperienceClient LoyaltyOSHA StandardsPreventive CareAnimal Handling

About the role

Key responsibilities & impact

Greet clients and patients positively and ensure every client feels welcome
Manage incoming phone calls, address client needs, and schedule appointments
Convert more than 20% of new-client incoming calls into scheduled appointments
Promote Care Companion Plans and services and educate clients about preventive care
Make weekly proactive reminder calls to clients due or overdue for services
Perform patient intake and discharge
Facilitate client education and use of the client-facing online pharmacy
Handle cashier duties, reconcile the cash drawer daily, and complete opening and closing processes
Maintain accurate medical charts and thorough patient documentation
Work with the veterinary team to streamline patient flow and enhance client experience
Keep the reception area clean and inviting
Proactively resolve customer complaints and support repeat visits and client loyalty
Learn basic veterinary technical skills, including animal restraint and lab duties
Take on other responsibilities as assigned

Requirements

What you’ll need

High School Diploma or equivalent
1+ years of customer service experience, with a preference for front desk or call center experience in a fast-paced environment
1+ years of experience working with computers (typing, email, other software)
Veterinary experience a plus, but not required
Ability to convert incoming client calls into scheduled appointments
Ability to multitask in a fast-paced environment while maintaining accuracy
Ability to remain calm and focused during high call volumes
Ability to learn and use new computer software systems, including PIMs and scheduling systems
Experience with or knowledge of handling dogs, cats, and exotic animals
Typing 40+ wpm
Basic MS Office products (Word, Excel) and email systems
Strong customer service focus
Excellent phone demeanor and professional, empathetic tone
Effective communication skills
Flexibility with schedules, including 10+ hour shifts, weekends, evenings, and holidays
Ability to lift 25+ pounds and perform physical activities such as standing, walking, and reaching
May be exposed to pets that may bite or scratch, biological hazards, and medications
Adhere to OSHA standards and regulations

Benefits

Comp & perks

Positive culture
Strong mentorship
Opportunities for growth
Equal opportunity employment
Reasonable accommodation for qualified employees with disabilities