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Veterinary Receptionist
WellHaven Pet HealthVeterinary Receptionist converting client calls into appointments for WellHaven Pet Health’s growing animal hospitals. Managing reception, patient intake, cashier duties, medical charts, and client education.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to convert client calls into scheduled appointments while maintaining accurate patient documentation. Proficient in using computer software systems and effective communication to enhance client interactions and support veterinary team operations.
Highest-signal resume keywords
Customer Service ExperienceAppointment SchedulingEffective CommunicationMicrosoft Office ProficiencyVeterinary Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Typing Speed 40+ Words Per MinuteBasic Veterinary Technical SkillsPatient Intake and Discharge DutiesCashier DutiesPIMs and Scheduling Systems
Soft Skills
Relationship-BuildingProblem-SolvingMultitaskingEmpathetic Phone DemeanorCalm Under Pressure
Tools & Technologies
Microsoft WordMicrosoft ExcelEmail Systems
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
OSHA StandardsClient EducationPreventive CareVeterinary ServicesAnimal Handling
About the role
Key responsibilities & impact- Serve as the first point of contact and set a positive, caring tone for client interactions
- Convert incoming calls into scheduled appointments and fill the client schedule each day
- Greet clients and patients in a friendly manner
- Manage incoming calls, address client needs, and schedule veterinary appointments
- Promote Care Companion Plans and services and educate clients about preventive care
- Make weekly proactive reminder calls to clients due or overdue for services
- Perform patient intake and discharge duties
- Facilitate client education and use of the client-facing online pharmacy
- Handle cashier duties, reconcile the cash drawer, and complete opening and closing processes
- Maintain accurate patient medical charts and documentation
- Collaborate with the veterinary team to streamline patient flow and improve the client experience
- Keep the reception area clean and inviting
- Resolve customer complaints and foster repeat visits and client loyalty
- Follow OSHA standards and company safety policies
- Learn basic veterinary technical skills, including animal restraint and laboratory duties
- Perform other assigned responsibilities supporting team success and call-to-conversion efficiency
Requirements
What you’ll need- High School Diploma or equivalent
- 1+ years of customer service experience; front desk or call center experience preferred
- 1+ years of experience working with computers, including typing, email, and other software
- Ability to convert incoming client calls into scheduled appointments
- Effective communication, relationship-building, and problem-solving skills
- Ability to multitask accurately in a fast-paced environment
- Ability to remain calm and focused during high call volumes
- Ability to learn and use computer software systems, including PIMs and scheduling systems
- Experience with or knowledge of handling dogs, cats, and exotic animals
- Typing speed of 40+ words per minute
- Basic proficiency with Microsoft Office products, including Word and Excel, and email systems
- Strong customer-service focus and ability to personalize client interactions
- Excellent professional and empathetic phone demeanor
- Ability to work onsite at the hospital or offsite event locations; remote work is not available
- Flexibility to work 10+ hour shifts, weekends, evenings, and holidays
- Ability to lift 25+ pounds and perform standing, walking, and reaching
- Ability to work around animals that may bite or scratch, biological hazards, and medications
- Ability to adhere to OSHA standards and regulations
- Veterinary experience is a plus but not required
Benefits
Comp & perks- Strong mentorship
- Opportunities for growth
- Positive, collaborative, team-centered culture
- Equal opportunity and commitment to diversity and inclusion
- Reasonable accommodation for qualified employees with disabilities