Wellfit

Technical Operations Specialist

Wellfit

full-time

Posted on:

Location Type: Hybrid

Location: Irving • Texas • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $75,000 - $85,000 per year

Job Level

Mid-LevelSenior

Tech Stack

CloudGrafanaSQL

About the role

  • Validate incoming reports by confirming details and collecting missing information.
  • Reproduce customer scenarios when possible to confirm behaviors and eliminate ambiguity.
  • Differentiate configuration gaps, user workflows, product behavior, and true defects.
  • Provide Engineering with context-rich, actionable escalations that reflect accurate observations and business impact.
  • Work directly with customers and Sales to gather essential context during escalations or product questions.
  • Communicate clearly about what is known, what is being investigated, and expected next steps.
  • Translate technical findings into customer-friendly language without losing accuracy.
  • Participate as a core responder — validating symptoms, narrowing impacts, and supporting investigation.
  • Coordinate with Product, Engineering, and Support leadership to drive timely recovery.
  • Maintain clear communication across teams during high-urgency scenarios.

Requirements

  • Familiarity with SQL (e.g., validating data, simple queries).
  • Experience using dashboard tools such as Grafana (or similar).
  • General understanding of cloud-based SaaS systems and supporting environments.
  • Experience working with payment devices or peripheral hardware (e.g., connecting, configuring, or helping customers use them).
  • Ability to support basic networking/WiFi troubleshooting (such as verifying connectivity, checking local settings, or isolating common issues).
  • Strong analytical and structured problem-solving skills.
  • Experience in SaaS, technical support, or operations roles.
  • Effective communicator with customers, Sales, and technical teams.
  • Experience gathering findings, artifacts, logs, steps-to-reproduce, or similar detail.
  • Ability to document conclusions clearly and logically for cross-functional partners.
Benefits
  • Full medical, dental, vision, and generous PTO
  • Competitive salary, bonus eligibility, and 401(k) matching

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLdashboard toolsGrafanacloud-based SaaS systemspayment devicesnetworking troubleshootingWiFi troubleshootinganalytical skillsproblem-solving skillstechnical support
Soft skills
effective communicationstructured problem-solvingclear documentationcustomer interactioncross-functional collaborationcontextual understandingactionable escalationclarity in communicationinvestigative skillsteam coordination