Welldoc

Client Success Manager

Welldoc

full-time

Posted on:

Location Type: Hybrid

Location: Columbia • Maryland • United States

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Salary

💰 $100,000 - $130,000 per year

About the role

  • Serve as a trusted advisor for the clients & strategic partner accounts.
  • Develop a solid understanding of company products and service capabilities.
  • Support strategies related to activation, engagement and desired outcome metrics and mitigate any risks to ensure the program objectives are met.
  • Work with Marketing & Engagement Manager to ensure timely delivery of customized engagement materials to the clients and retrieving client approvals.
  • Support Quarterly Business Reviews and follow up on any action items.
  • Guide client on Welldoc’s recommended best practices, to ensure their program success.
  • Create/Update the Account Dashboard to track program updates across workstreams
  • Generate & follow up on client invoices when due.
  • Identifies service issue trends and collaborates with cross-functional teams to develop a plan of action for improvement.
  • Work with Implementation team and Customer Care to seamlessly handle account transition.
  • Maintain appropriate project documentation for each account including meeting minutes.
  • Responsible for client satisfaction through the Account Management process

Requirements

  • 5+ years prior experience in a client facing role, managing enterprise level accounts
  • Proven experience working in a leadership role with healthcare organizations or in the digital health industry is highly preferred.
  • Experience managing SaaS solutions in the healthcare spacing, understanding integration points with health systems and health plans
  • Possess strong problem-solving skills and the ability to make sound decisions
  • Strategic thinker with strong creative instincts and judgment and a keen attention to detail
  • Excellent communication skills, both written and oral
  • Ability to coordinate and collaborate internal and external stakeholders across multiple workstreams
  • Self-starter who demonstrates initiative, thrives in a fast paced, collaborative work environment
  • Strong proficiency in Google Suite and MS Office including Word, Excel and PowerPoint
  • Familiarity with Salesforce and reporting tools e.g., PowerBI preferred
  • Superior organizational and time management skills
Benefits
  • generous PTO
  • medical insurance
  • dental insurance
  • vision care
  • life and disability insurance
  • retirement benefits
  • opportunity to participate in health savings accounts and/or dependent care accounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS solutionsaccount managementprogram managementdata analysisreporting tools
Soft Skills
problem-solvingstrategic thinkingcommunicationcollaborationorganizational skillstime managementinitiativeattention to detail