AI Support Specialist
GDS Group
AWSAzureCloudERPGoogle Cloud PlatformServiceNow
Customer Care Associate
Welldoc
contract
Posted on:
Location Type: Hybrid
Location: Columbia • Maryland • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $26 per hour
Job Level
JuniorMid-Level
About the role
- Providing exceptional customer service support to internal and external customers; resolving any customer requests in a timely and accurate manner; escalates complaints accordingly
- Handling outbound communications with key stakeholders (i.e. patients, care coordinators, provider representatives etc.) as necessary
- Effectively utilizing various means of data collection, including but not limited to phone and online methods
- Detailed documentation of notes to the designated system or platform of any inbound and outbound communications conducted
- Identifying and reporting any product support and/or trends/delays to management
- Working on problems of moderate scope where analysis of data requires a review of a variety of factors and exercises judgment within defined standard operating procedures to determine appropriate action
- Performing other related duties as assigned (i.e. assisting other departments, projects etc.)
Requirements
- Two (2) years of experience directly related to the work to be performed; progressive responsibility preferred
- Experience providing product technical support in a call center environment preferred
- Ability to proficiently use Microsoft Excel, Word and Gmail
- Ability to communicate effectively both orally and in writing
- Ability to build productive internal/external working relationships
- Has a basic understanding of the pharmaceutical/medical device/digital health industry
- Strong understanding of Mobile applications and devices
- Strong interpersonal and customer service skills
- Strong organizational skills; attention to detail
- Experience working in a team-oriented, collaborative, fast-paced environment
- Must be adaptive to be comfortable in a changing organizational dynamic
- Positive, can-do attitude
- Bi-lingual in English/Spanish preferred
Benefits
- Welldoc has been certified as a Great Place to Work for the last 3 years.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service supportdata collectiondocumentationproduct technical supportMicrosoft ExcelMicrosoft WordGmailmobile applicationsattention to detailteam collaboration
Soft skills
effective communicationinterpersonal skillsorganizational skillsadaptabilitypositive attituderelationship buildingproblem-solvingjudgmentcustomer service skillscollaborative mindset
