Customer Support

• Providing exceptional customer service support to internal and external customers; resolving any customer requests in a timely and accurate manner; escalates complaints accordingly
• Handling outbound communications with key stakeholders (i.e. patients, care coordinators, provider representatives etc.) as necessary
• Effectively utilizing various means of data collection, including but not limited to phone and online methods
• Detailed documentation of notes to the designated system or platform of any inbound and outbound communications conducted
• Identifying and reporting any product support and/or trends/delays to management
• Working on problems of moderate scope where analysis of data requires a review of a variety of factors and exercises judgment within defined standard operating procedures to determine appropriate action
• Performing other related duties as assigned (i.e. assisting other departments, projects etc.)

Customer Care Associate

Field Customer Care Specialist

Field Customer Care Specialist

Senior Customer Service Technical Associate

Desktop Support Specialist

Educational Support Specialist, Science